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Default Problem with Cox News Server

I've never experienced this before, but when I try to access the Cox
news server, news.west.cox.net, I get the following message:

502 Maximum number of connections reached. (Tornado v1.0.7.392)

The imbecile at Cox support at first did not even know what I was
referring to when I mentioned "news server".

After some behind the scenes debate, he came back on line and told me,
"I guess there are too many users trying to access it right now".

Funny thing about this was that I already had a connection established
and was reading rfc when it stopped responding and the message
appeared.

Oh well!

See ya later, I guess...

Wayne

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Default Problem with Cox News Server

On Nov 8, 9:05 pm, Reg > wrote:
> wrote:
> > I've never experienced this before, but when I try to access the Cox
> > news server, news.west.cox.net, I get the following message:

>
> > 502 Maximum number of connections reached. (Tornado v1.0.7.392)

>
> > The imbecile at Cox support at first did not even know what I was
> > referring to when I mentioned "news server".

>
> > After some behind the scenes debate, he came back on line and told me,
> > "I guess there are too many users trying to access it right now".

>
> > Funny thing about this was that I already had a connection established
> > and was reading rfc when it stopped responding and the message
> > appeared.

>
> > Oh well!

>
> > See ya later, I guess...

>
> Wayne, which newsreader are you using? I've seen this
> happen with buggy old NS versions, fer instance. A confused
> newsreader can cause this by not closing connections properly.
>
> Also, try rebooting your router.
>
> --
> Reg- Hide quoted text -
>
> - Show quoted text -


I'm using Xnews, as I have for the past 4-5 years, and never
experienced this before. I'm going try rebooting everthing...PC,
modem, and router.

Thanks, Reg

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Default Problem with Cox News Server

On Nov 8, 9:21 pm, rrb > wrote:
> On Thu, 08 Nov 2007 20:05:48 -0800, Reg wrote:
> > wrote:

>
> >> I've never experienced this before, but when I try to access the Cox
> >> news server, news.west.cox.net, I get the following message:

>
> >> 502 Maximum number of connections reached. (Tornado v1.0.7.392)

>
> >> The imbecile at Cox support at first did not even know what I was
> >> referring to when I mentioned "news server".

>
> >> After some behind the scenes debate, he came back on line and told me,
> >> "I guess there are too many users trying to access it right now".

>
> >> Funny thing about this was that I already had a connection established
> >> and was reading rfc when it stopped responding and the message
> >> appeared.

>
> >> Oh well!

>
> >> See ya later, I guess...

>
> > Wayne, which newsreader are you using? I've seen this happen with buggy
> > old NS versions, fer instance. A confused newsreader can cause this by
> > not closing connections properly.

>
> > Also, try rebooting your router.

>
> This most likely has nothing to do with his newsreader. They are posting
> through google using mozilla as their browser. Cox contracted with
> Highwinds to do their newgroups. Since then this has been common. The OP
> can go to cox.internet.discussion.newgroups for more details.
>
> R- Hide quoted text -
>
> - Show quoted text -


Yeah, but I can't seem to get to cox.internet.discussion.newsgroups
through Google.



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Default Problem with Cox News Server

On Nov 8, 9:42 pm, sf wrote:
> On Thu, 08 Nov 2007 19:57:36 -0800, wrote:
> >I've never experienced this before, but when I try to access the Cox
> >news server, news.west.cox.net, I get the following message:

>
> > 502 Maximum number of connections reached. (Tornado v1.0.7.392)

>
> When I was on Earthlink, they had a news.west and news.east. I bet
> Cox does too. Didn't you switch servers?
>
> --
> See return address to reply by email
> remove the smiley face first


Yes, they have 4 servers: news.west.cox.net, newsbeta.west.cox.net,
news.east.cox.net, and newsbeta.east.cox.net, and I've tried them
all. Same response on all of them. :-( Thanks for the suggestion,
though.

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Default Problem with Cox News Server

On Nov 8, 9:57 pm, Blinky the Shark > wrote:
> Reg wrote:
> > wrote:

>
> >> I've never experienced this before, but when I try to access the Cox
> >> news server, news.west.cox.net, I get the following message:

>
> >> 502 Maximum number of connections reached. (Tornado v1.0.7.392)

>
> >> The imbecile at Cox support at first did not even know what I was
> >> referring to when I mentioned "news server".

>
> >> After some behind the scenes debate, he came back on line and told me,
> >> "I guess there are too many users trying to access it right now".

>
> >> Funny thing about this was that I already had a connection established
> >> and was reading rfc when it stopped responding and the message
> >> appeared.

>
> >> Oh well!

>
> >> See ya later, I guess...

>
> > Wayne, which newsreader are you using? I've seen this

>
> None. He's using a browser.
>
> --
> Blinky RLU 297263
> Killing all posts from Google Groups
> The Usenet Improvement Project -http://improve-usenet.org- Hide quoted text -
>
> - Show quoted text -


Yes, at the moment I'm using IE6 to access Google Groups since it's
the only access I have into any newsgroups. I normally use Xnews,
which is not a browser but a newsreader client.

I have just tried powering down my computer, cable modem, and router,
the reconnecting the modem, then router, then computer. Still the
same message for the cox news server. I can access the Microsoft news
server with no problem, so I'm fairly well convinced that cox is
having news server problems, not me.

Wayne

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Default Problem with Cox News Server

On Nov 8, 10:14 pm, Sqwertz > wrote:
> On Fri, 09 Nov 2007 05:01:12 GMT, rrb wrote:
> > On Thu, 08 Nov 2007 20:51:49 -0800, wayneboatwright wrote:

>
> >> Yeah, but I can't seem to get to cox.internet.discussion.newsgroups
> >> through Google.

>
> > That is true. The cox.internet.* newsgroups are not available via google
> > as they are internal for Cox internet subscribers only. To access them
> > you need to configure a newsreader to one of the cox news servers and
> > then as usual subscribe to the group in your chosen news reader software.

>
> WHy, that's just a brilliant deduction you have there.
>
> -sw


Steve, you're right on all points in this post and previous. I've
done everything possible on my end. Now it's up to Cox, and they
don't admit to having a problem. :-)

Hopefully it will be cleared up by tomorrow. I have looked at their
newsgroup discussion group several times last week and noticed a good
many posts relating to exactly this problem, mostly in California.
It's just that I had never esperienced it myself before.

Well, maybe tomorrow, eh?

Cheers!
Wayne

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Default Problem with Cox News Server

On Nov 8, 10:37 pm, Sqwertz > wrote:
> On Thu, 08 Nov 2007 21:28:47 -0800,
> wrote:
>
> > Steve, you're right on all points in this post and previous. I've
> > done everything possible on my end. Now it's up to Cox, and they
> > don't admit to having a problem. :-)

>
> You'll never get anybody at tier 1 or 2 ISP technical support to
> even acknowledge that they even have a new server.
>
> > Hopefully it will be cleared up by tomorrow.

>
> It usually has to bounce around 20 people in the company before
> somebody says, "Oh, that 'old thing? I'll go reboot it".
>
> -sw


LOL You're probably right.

Wayne



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Default Problem with Cox News Server


rrb wrote:

> On Thu, 08 Nov 2007 23:53:53 -0600, Sqwertz wrote:
>
>
> > Considering I used to administer and support Highwinds
> > Typhoon/Cyclone/Twister servers, I think I know what I'm talking about.
> >
> > -sw

>
> So says you. Are you at Highwinds now? And when did you leave them if you
> were ever there at all? A lot can change in a few years or so. What kind
> of support? Software, tech, or development? And again to bring relevance
> to this how long ago?



It's too bad that Steve's noze isn't a penis - that way he could self -
pleasure himself all day.

)

--
Best
Greg


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Default Problem with Cox News Server


> wrote in message
ps.com...
> The imbecile at Cox support >
> Wayne
>


You can pretty much distill just about any conversation about Cox down to
that. I had Cox for a whole two months after we moved. I had an email
problem. I went beyond tier 2 support and the final word about my problem
was "use yahoo." Uhhh, no. I'll be damned if I'll pay Cox 35 bucks a month
and have to use Yahoo for my email. Now I have wireless broadband from a
small local company. If I call and tell them email is ****ing up they just
fix it. I very rarely have a problem though. Since they're a pretty small
company they don't carry newsgroups. It's still worth it.

Ms P

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Default Problem with Cox News Server

In article .com>,
says...
> On Nov 8, 9:21 pm, rrb > wrote:
> > On Thu, 08 Nov 2007 20:05:48 -0800, Reg wrote:
> > > wrote:

> >
> > >> I've never experienced this before, but when I try to access the Cox
> > >> news server, news.west.cox.net, I get the following message:

> >
> > >> 502 Maximum number of connections reached. (Tornado v1.0.7.392)

> >
> > >> The imbecile at Cox support at first did not even know what I was
> > >> referring to when I mentioned "news server".

> >
> > >> After some behind the scenes debate, he came back on line and told me,
> > >> "I guess there are too many users trying to access it right now".

> >
> > >> Funny thing about this was that I already had a connection established
> > >> and was reading rfc when it stopped responding and the message
> > >> appeared.

> >
> > >> Oh well!

> >
> > >> See ya later, I guess...

> >
> > > Wayne, which newsreader are you using? I've seen this happen with buggy
> > > old NS versions, fer instance. A confused newsreader can cause this by
> > > not closing connections properly.

> >
> > > Also, try rebooting your router.

> >
> > This most likely has nothing to do with his newsreader. They are posting
> > through google using mozilla as their browser. Cox contracted with
> > Highwinds to do their newgroups. Since then this has been common. The OP
> > can go to cox.internet.discussion.newgroups for more details.
> >
> > R- Hide quoted text -
> >
> > - Show quoted text -

>
> Yeah, but I can't seem to get to cox.internet.discussion.newsgroups
> through Google.
>
>


The cox.internet.discussion.{state} is dead in RI. There are hardly ever
any posts there and Cox people never look at it.

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Default Problem with Cox News Server

I was gone from home most of today, during which time Cox had resolved
whatever was causing their problem. At the moment, eventhing is working
fine.

--
Wayne Boatwright

(to e-mail me direct, replace cox dot net with gmail dot com)
__________________________________________________ ____________

'Sorry... it's the chocolate talking.' -- Wakko Warner







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Default Problem with Cox News Server

On Thu, 08 Nov 2007 20:53:38 -0800, rummaged
around random neurons and opined:

>Yes, they have 4 servers: news.west.cox.net, newsbeta.west.cox.net,
>news.east.cox.net, and newsbeta.east.cox.net, and I've tried them
>all. Same response on all of them. :-( Thanks for the suggestion,
>though.


I feel your pain - I have cox-suckuhs, too (news.west.cox.net). I
generally don't have any problems getting ngs, but every single time I
try to download new headers, I get a prompt from Agent that warns me
that the maximum no. of connections have been reached. BUT if I just
close the prompt, it downloads anyway. It's as if Agent is reading an
error message that isn't there or misinterpreting one.

OTOH, I cannot read ngs on the road from my laptop. I have Agent and
it's programmed just the way I've always done it from the road, but
the last year or so, Cox hasn't supported third party ISPs, such as
WiFi. I've signed up for Agent's NNTP server, but still can't get it
to work. Agent's support has been great, however. My next step is to
send them a screen shot of my Agent setup. God, I hate Cox. The last
time I worked with their customer support, I had to explain to the
maroon what newsgroups are.

Terry "Squeaks" Pulliam Burd
--
"If the soup had been as hot as the claret, if the claret had been as
old as the bird, and if the bird's breasts had been as full as the
waitress's, it would have been a very good dinner."

-- Duncan Hines


To reply, replace "meatloaf" with "cox"




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Default Problem with Cox News Server

In article >,
Terry Pulliam Burd > wrote:


> I feel your pain - I have cox-suckuhs, too (news.west.cox.net). I
> generally don't have any problems getting ngs, but every single time I
> try to download new headers, I get a prompt from Agent that warns me
> that the maximum no. of connections have been reached. BUT if I just
> close the prompt, it downloads anyway. It's as if Agent is reading an
> error message that isn't there or misinterpreting one.



I don't use Agent and I use a Mac. Setting the number of connections is
on a pulldown menu for me. If I get that message, that means I have
clicked on too many newsgroups or threads. Upping the number of
connections solves the problem. I would suggest checking HELP for Agent.


> OTOH, I cannot read ngs on the road from my laptop.


Newsgroup access costs money. Many ISPs don't allow access unless you
are going directly through them.
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Default Problem with Cox News Server

Oh pshaw, on Fri 09 Nov 2007 09:28:50p, Terry Pulliam Burd meant to say...

> On Thu, 08 Nov 2007 20:53:38 -0800, rummaged
> around random neurons and opined:
>
>>Yes, they have 4 servers: news.west.cox.net, newsbeta.west.cox.net,
>>news.east.cox.net, and newsbeta.east.cox.net, and I've tried them all.
>>Same response on all of them. :-( Thanks for the suggestion, though.

>
> I feel your pain - I have cox-suckuhs, too (news.west.cox.net). I
> generally don't have any problems getting ngs, but every single time I
> try to download new headers, I get a prompt from Agent that warns me
> that the maximum no. of connections have been reached. BUT if I just
> close the prompt, it downloads anyway. It's as if Agent is reading an
> error message that isn't there or misinterpreting one.
>
> OTOH, I cannot read ngs on the road from my laptop. I have Agent and
> it's programmed just the way I've always done it from the road, but
> the last year or so, Cox hasn't supported third party ISPs, such as
> WiFi. I've signed up for Agent's NNTP server, but still can't get it
> to work. Agent's support has been great, however. My next step is to
> send them a screen shot of my Agent setup. God, I hate Cox. The last
> time I worked with their customer support, I had to explain to the
> maroon what newsgroups are.
>
> Terry "Squeaks" Pulliam Burd
> --
> "If the soup had been as hot as the claret, if the claret had been as
> old as the bird, and if the bird's breasts had been as full as the
> waitress's, it would have been a very good dinner."
>
> -- Duncan Hines
>
>
> To reply, replace "meatloaf" with "cox"
>
>
>
>
>


I have a similar problem at work, Terry. I cannot connect to
news.west.cox.net through our network, yet our network explicitly allows
for that designation. Pooh!

--
Wayne Boatwright

(to e-mail me direct, replace cox dot net with gmail dot com)
__________________________________________________ ____________

'Sorry... it's the chocolate talking.' -- Wakko Warner





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Default Problem with Cox News Server

Oh pshaw, on Fri 09 Nov 2007 10:45:59p, Dan Abel meant to say...

> In article >,
> Terry Pulliam Burd > wrote:
>
>
>> I feel your pain - I have cox-suckuhs, too (news.west.cox.net). I
>> generally don't have any problems getting ngs, but every single time I
>> try to download new headers, I get a prompt from Agent that warns me
>> that the maximum no. of connections have been reached. BUT if I just
>> close the prompt, it downloads anyway. It's as if Agent is reading an
>> error message that isn't there or misinterpreting one.

>
>
> I don't use Agent and I use a Mac. Setting the number of connections is
> on a pulldown menu for me. If I get that message, that means I have
> clicked on too many newsgroups or threads. Upping the number of
> connections solves the problem. I would suggest checking HELP for Agent.


As far as I know, there is no such setting in Xnews; however, the problem I
had last night and this morning was clearly a problem with their server.


>> OTOH, I cannot read ngs on the road from my laptop.

>
> Newsgroup access costs money. Many ISPs don't allow access unless you
> are going directly through them.
>


That must be why I cannot access them through the network at my office.

--
Wayne Boatwright

(to e-mail me direct, replace cox dot net with gmail dot com)
__________________________________________________ ____________

'Sorry... it's the chocolate talking.' -- Wakko Warner







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Default Problem with Cox News Server

In article > ,
says...
> Oh pshaw, on Fri 09 Nov 2007 11:55:04p, T meant to say...
>
> > In article 4>,
> >
says...
> >> I was gone from home most of today, during which time Cox had resolved
> >> whatever was causing their problem. At the moment, eventhing is
> >> working fine.
> >>
> >>

> >
> > Cox is like that. Another famouse feature of Cox is frequent DNS
> > dropouts. The net doesn't work without DNS, or at least work well.
> >
> >

>
> I guess I've lived a charmed life until now. When we moved to our new
> house this past December we began services with Cox for cable, phone, and
> high speed Internet. This is the very first occurrence of any problem to
> date. I guess I can expect more problems in the future. :-(
>
>


It all depends on where you live. For example, the cable system here
started out as Dimension Cable and then Cox bought the whole kit and
kaboodle. Spent a lot of money upgrading and things of that nature.

Watched the @home thing go belly up then they had to scramble to roll
out their own service which was fraught with problems.

The latest is the speed upgrade they did in Rhode Island. They had to
replace all the amplifiers and they contracted with a company that
didn't do the job to specidification.

For example, amplifiers have automatic temperature control since RF
devices like nice, warm and stable temperatures. There are also things
called l-pads that control signal gain. If the signal is too high/hot
most cable modems complain loudly.

It turns out the contractor didn't install either option.

Curiously enough we used Cox for two VAN (Virtual Arean Network)
circuits. One of the circuits gave us nothing but problems. It turns out
the amplifiers in the street had been upgraded but the l-pads and temp
control weren't turned on.

When we moved about a half mile away the service was great until the
first temperature drop below 50F. All of a sudden nothing worked.

I called Cox and explained to the drone that I knew exactly what the
problem was, and could they please get the tier-2 guys out to fix it.

A couple hours later I notice one of the Cox bucket trucks down the
street. I went down and it's one of the guys I know. He ws griping about
having to spend all his time fixing the contractor screw-ups.

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Oh pshaw, on Sat 10 Nov 2007 01:47:46p, T meant to say...

> In article > ,
> says...
>> Oh pshaw, on Fri 09 Nov 2007 11:55:04p, T meant to say...
>>
>> > In article 4>,
>> >
says...
>> >> I was gone from home most of today, during which time Cox had
>> >> resolved whatever was causing their problem. At the moment,
>> >> eventhing is working fine.
>> >>
>> >>
>> >
>> > Cox is like that. Another famouse feature of Cox is frequent DNS
>> > dropouts. The net doesn't work without DNS, or at least work well.
>> >
>> >

>>
>> I guess I've lived a charmed life until now. When we moved to our new
>> house this past December we began services with Cox for cable, phone,
>> and high speed Internet. This is the very first occurrence of any
>> problem to date. I guess I can expect more problems in the future. :-(
>>
>>

>
> It all depends on where you live. For example, the cable system here
> started out as Dimension Cable and then Cox bought the whole kit and
> kaboodle. Spent a lot of money upgrading and things of that nature.
>
> Watched the @home thing go belly up then they had to scramble to roll
> out their own service which was fraught with problems.
>
> The latest is the speed upgrade they did in Rhode Island. They had to
> replace all the amplifiers and they contracted with a company that
> didn't do the job to specidification.
>
> For example, amplifiers have automatic temperature control since RF
> devices like nice, warm and stable temperatures. There are also things
> called l-pads that control signal gain. If the signal is too high/hot
> most cable modems complain loudly.
>
> It turns out the contractor didn't install either option.
>
> Curiously enough we used Cox for two VAN (Virtual Arean Network)
> circuits. One of the circuits gave us nothing but problems. It turns out
> the amplifiers in the street had been upgraded but the l-pads and temp
> control weren't turned on.
>
> When we moved about a half mile away the service was great until the
> first temperature drop below 50F. All of a sudden nothing worked.
>
> I called Cox and explained to the drone that I knew exactly what the
> problem was, and could they please get the tier-2 guys out to fix it.
>
> A couple hours later I notice one of the Cox bucket trucks down the
> street. I went down and it's one of the guys I know. He ws griping about
> having to spend all his time fixing the contractor screw-ups.
>


Interesting course of events!

In our case we had only two choices in the neighborhood we moved to. It
was either Qwest with DSL for Internet, or Cox. This appears to be true
for most areas of Phoenix and the burbs, although there are some other DSL
choices. In our old neighborhood, DSL through Qwest was our only option.
The speed (due primarily to distance from the CO, which would have been
true at the new location as well) was really lousy, as was their service
and unpredictability and outages. In general, people we knew who had Cox
had always been pretty satisfied. I've never had reason to become too
technically involved with any of these folks, although I do work in the
network area of an IT department and do have some knowledge and skills that
might be applicable.

Generally their equipment seems to be up to snuff and we've generally been
very pleased. We've had only one outage since December and it resolved in
less than two hours. It was caused by a traffic accident.

--
Wayne Boatwright

(to e-mail me direct, replace cox dot net with gmail dot com)
__________________________________________________ ____________

OK, I'm weird ! But I'm saving up to be eccentric.







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Default Problem with Cox News Server

On Sat, 10 Nov 2007 07:02:22 GMT, Wayne Boatwright
> fired up random neurons and synapses to
opine:

>I guess I've lived a charmed life until now. When we moved to our new
>house this past December we began services with Cox for cable, phone, and
>high speed Internet. This is the very first occurrence of any problem to
>date. I guess I can expect more problems in the future. :-(


Well, hang onto your hair, b/c if there's one thing you can count on
with Cox, it's that you can't count on them. We have gone through 5 or
6 DVR/receivers, which always results in losing all our DVR'd
programs, of course. On the 4th or 5th one, the tech I was talking to
on the phone said, "Atlanta is aware of the problem" with the DVRs (I
inferred from that that the corporate headquarters are in Atlanta),
like Atlanta's *awareness* was going to make me a happy customer. We
finally got a "supervisor level" repairman to come out who said the
machines were cr*p.

My experience with the high speed cable isn't anything to write home
about, either. When the DSL is out, I just *love* going through their
telephone menu hell and run into a robotic voice telling me that I'll
get faster service if I visit their website at...I feel like throwing
the phone through the wall. If I could get connected to the Internet,
I wouldn't be bloody calling!

Terry "Squeaks" Pulliam Burd
--
"If the soup had been as hot as the claret, if the claret had been as
old as the bird, and if the bird's breasts had been as full as the
waitress's, it would have been a very good dinner."

-- Duncan Hines


To reply, replace "meatloaf" with "cox"




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Oh pshaw, on Sat 10 Nov 2007 08:15:47p, Terry Pulliam Burd meant to say...

> On Sat, 10 Nov 2007 07:02:22 GMT, Wayne Boatwright
> > fired up random neurons and synapses to
> opine:
>
>>I guess I've lived a charmed life until now. When we moved to our new
>>house this past December we began services with Cox for cable, phone, and
>>high speed Internet. This is the very first occurrence of any problem to
>>date. I guess I can expect more problems in the future. :-(

>
> Well, hang onto your hair, b/c if there's one thing you can count on
> with Cox, it's that you can't count on them. We have gone through 5 or
> 6 DVR/receivers, which always results in losing all our DVR'd
> programs, of course. On the 4th or 5th one, the tech I was talking to
> on the phone said, "Atlanta is aware of the problem" with the DVRs (I
> inferred from that that the corporate headquarters are in Atlanta),
> like Atlanta's *awareness* was going to make me a happy customer. We
> finally got a "supervisor level" repairman to come out who said the
> machines were cr*p.
>
> My experience with the high speed cable isn't anything to write home
> about, either. When the DSL is out, I just *love* going through their
> telephone menu hell and run into a robotic voice telling me that I'll
> get faster service if I visit their website at...I feel like throwing
> the phone through the wall. If I could get connected to the Internet,
> I wouldn't be bloody calling!
>
> Terry "Squeaks" Pulliam Burd
> --
> "If the soup had been as hot as the claret, if the claret had been as
> old as the bird, and if the bird's breasts had been as full as the
> waitress's, it would have been a very good dinner."
>
> -- Duncan Hines
>
>
> To reply, replace "meatloaf" with "cox"
>
>
>
>
>


Well, for one thing, we don't have one of Cox's DVRs, but one that we
bought. No problem there.

Our Internet is digital cable, not DSL. Are you sure yours is DSL through
Cox?

I do have to agree that the few contacts I've had with their support staff
have been less than dazzling. :-)

--
Wayne Boatwright

(to e-mail me direct, replace cox dot net with gmail dot com)
__________________________________________________ ____________

OK, I'm weird ! But I'm saving up to be eccentric.





  #29 (permalink)   Report Post  
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Default Problem with Cox News Server

In article 4>,
Wayne Boatwright > wrote:

> Oh pshaw, on Sat 10 Nov 2007 08:15:47p, Terry Pulliam Burd meant to say...


> > My experience with the high speed cable isn't anything to write home
> > about, either. When the DSL is out, I just *love* going through their


> Our Internet is digital cable, not DSL. Are you sure yours is DSL through
> Cox?


I suppose it is possible to have both DSL and cable, but that's a lot of
money.
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Default Problem with Cox News Server

Oh pshaw, on Sat 10 Nov 2007 10:17:20p, Dan Abel meant to say...

> In article 4>,
> Wayne Boatwright > wrote:
>
>> Oh pshaw, on Sat 10 Nov 2007 08:15:47p, Terry Pulliam Burd meant to
>> say...

>
>> > My experience with the high speed cable isn't anything to write home
>> > about, either. When the DSL is out, I just *love* going through their

>
>> Our Internet is digital cable, not DSL. Are you sure yours is DSL
>> through Cox?

>
> I suppose it is possible to have both DSL and cable, but that's a lot of
> money.
>


Yes it is. More to the point, however, I was unaware that Cox provided DSL
service. I was under the impression that their services were all delivered
via digital cable. Our Cox digital cable service includes television,
phone, and high speed Internet. I suppose it may differ from region to
region.

--
Wayne Boatwright

(to e-mail me direct, replace cox dot net with gmail dot com)
__________________________________________________ ____________

OK, I'm weird ! But I'm saving up to be eccentric.







  #31 (permalink)   Report Post  
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Posts: 1,101
Default Problem with Cox News Server

In article >,
says...
> On Sat, 10 Nov 2007 07:02:22 GMT, Wayne Boatwright
> > fired up random neurons and synapses to
> opine:
>
> >I guess I've lived a charmed life until now. When we moved to our new
> >house this past December we began services with Cox for cable, phone, and
> >high speed Internet. This is the very first occurrence of any problem to
> >date. I guess I can expect more problems in the future. :-(

>
> Well, hang onto your hair, b/c if there's one thing you can count on
> with Cox, it's that you can't count on them. We have gone through 5 or
> 6 DVR/receivers, which always results in losing all our DVR'd
> programs, of course. On the 4th or 5th one, the tech I was talking to
> on the phone said, "Atlanta is aware of the problem" with the DVRs (I
> inferred from that that the corporate headquarters are in Atlanta),
> like Atlanta's *awareness* was going to make me a happy customer. We
> finally got a "supervisor level" repairman to come out who said the
> machines were cr*p.
>
> My experience with the high speed cable isn't anything to write home
> about, either. When the DSL is out, I just *love* going through their
> telephone menu hell and run into a robotic voice telling me that I'll
> get faster service if I visit their website at...I feel like throwing
> the phone through the wall. If I could get connected to the Internet,
> I wouldn't be bloody calling!


The robot is better. For example when I'm using my cell to call Cox
because my service is out the robot can check my modem. When it can't
connect to it, I get an agent.

Otherwise just sit there and repeatedly say "Agent" to the robot. After
about the sixth utterance it'll get you a human.

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Default Problem with Cox News Server

In article 4>,
says...
> Oh pshaw, on Sat 10 Nov 2007 08:15:47p, Terry Pulliam Burd meant to say...
>
> > On Sat, 10 Nov 2007 07:02:22 GMT, Wayne Boatwright
> > > fired up random neurons and synapses to
> > opine:
> >
> >>I guess I've lived a charmed life until now. When we moved to our new
> >>house this past December we began services with Cox for cable, phone, and
> >>high speed Internet. This is the very first occurrence of any problem to
> >>date. I guess I can expect more problems in the future. :-(

> >
> > Well, hang onto your hair, b/c if there's one thing you can count on
> > with Cox, it's that you can't count on them. We have gone through 5 or
> > 6 DVR/receivers, which always results in losing all our DVR'd
> > programs, of course. On the 4th or 5th one, the tech I was talking to
> > on the phone said, "Atlanta is aware of the problem" with the DVRs (I
> > inferred from that that the corporate headquarters are in Atlanta),
> > like Atlanta's *awareness* was going to make me a happy customer. We
> > finally got a "supervisor level" repairman to come out who said the
> > machines were cr*p.
> >
> > My experience with the high speed cable isn't anything to write home
> > about, either. When the DSL is out, I just *love* going through their
> > telephone menu hell and run into a robotic voice telling me that I'll
> > get faster service if I visit their website at...I feel like throwing
> > the phone through the wall. If I could get connected to the Internet,
> > I wouldn't be bloody calling!
> >
> > Terry "Squeaks" Pulliam Burd
> > --
> > "If the soup had been as hot as the claret, if the claret had been as
> > old as the bird, and if the bird's breasts had been as full as the
> > waitress's, it would have been a very good dinner."
> >
> > -- Duncan Hines
> >
> >
> > To reply, replace "meatloaf" with "cox"
> >
> >
> >
> >
> >

>
> Well, for one thing, we don't have one of Cox's DVRs, but one that we
> bought. No problem there.
>
> Our Internet is digital cable, not DSL. Are you sure yours is DSL through
> Cox?
>
> I do have to agree that the few contacts I've had with their support staff
> have been less than dazzling. :-)
>
>


After the problems we had witht he Cox VAN's at the office I know more
about their network than their first level drones now. I also know their
standard script and the proper answers to give in order to get what I
need.

I suspect things are going to get more interesting in RI though. Right
now for voice/video/data your choices for physically connected medium is
either Cox or Verizon.

But I think at&t is ramping up here to deliver uVerse service, I got
some serious interest on a networking contract for them here in the
city.

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