FoodBanter.com - View Single Post

T[_1_]

In article >,
says...
> On Sat, 10 Nov 2007 07:02:22 GMT, Wayne Boatwright
> > fired up random neurons and synapses to
> opine:
>
> >I guess I've lived a charmed life until now. When we moved to our new
> >house this past December we began services with Cox for cable, phone, and
> >high speed Internet. This is the very first occurrence of any problem to
> >date. I guess I can expect more problems in the future. :-(
>
> Well, hang onto your hair, b/c if there's one thing you can count on
> with Cox, it's that you can't count on them. We have gone through 5 or
> 6 DVR/receivers, which always results in losing all our DVR'd
> programs, of course. On the 4th or 5th one, the tech I was talking to
> on the phone said, "Atlanta is aware of the problem" with the DVRs (I
> inferred from that that the corporate headquarters are in Atlanta),
> like Atlanta's *awareness* was going to make me a happy customer. We
> finally got a "supervisor level" repairman to come out who said the
> machines were cr*p.
>
> My experience with the high speed cable isn't anything to write home
> about, either. When the DSL is out, I just *love* going through their
> telephone menu hell and run into a robotic voice telling me that I'll
> get faster service if I visit their website at...I feel like throwing
> the phone through the wall. If I could get connected to the Internet,
> I wouldn't be bloody calling!

The robot is better. For example when I'm using my cell to call Cox
because my service is out the robot can check my modem. When it can't
connect to it, I get an agent.

Otherwise just sit there and repeatedly say "Agent" to the robot. After
about the sixth utterance it'll get you a human.