Has anybody dealt with http://www.homecanning.com/usa/ lately to order
the Blue Book?

I just want to rant a bit as I ordered 8 of them online back on 11-13-06
from that site. The first problem was that the price listed at the
closing of my online session was $45.85. Two days later I noticed the
billing from Altrista on my credit card activity viewed online and the
charge there was $47.60, an increase of $1.75.

We wanted to add these to our Christmas gifts, but by 1-6-07, no books
had arrived and I emailed them via the 'contact us' page since they only
answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no
email contact back to me.

On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
assured me that, lo and behold, they had shipped on the previous Friday,
1/5/07.

This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
morning, I called and talked to "Janette." After I gave her my name and
zip as she requested, I asked if she could tell me the status of my
account. She said she couldn't so I gave her the complete story with my
order number. Again I asked if she could see the status of my account
and she said "No" again. So I then asked if she could tell me who to
contact to find out the status of my order/account and she said that she
didn't know or couldn't tell me who to contact.

"Mike" was out with a sick child, but she offered to check his desk to
see what she could find. After a couple of minutes, she was back on line
stating she had found nothing on his desk. She assured me that when she
could find out if Mike shipped one or eight books, she would ship the
balance up to 7 books.

I again asked who I could talk to to air my dissatisfaction and she said
there was no one to complain to. Today's mail just arrived and there
were no other Blue Books, so I will be calling Janette back momentarily.

I just wanted to offer this up in case anyone else was considering
purchasing through these people or had problems with them in the past.
I'll report back later.
--

><<XX>:> Buddy

Boy am I glad that I saw your post. I was going to call them to order a Ball
Blue Book this morning. But now I think I will wait till your next post.
John

"Buddy" > wrote in message
...
> Has anybody dealt with http://www.homecanning.com/usa/ lately to order the
> Blue Book?
>
> I just want to rant a bit as I ordered 8 of them online back on 11-13-06
> from that site. The first problem was that the price listed at the closing
> of my online session was $45.85. Two days later I noticed the billing from
> Altrista on my credit card activity viewed online and the charge there was
> $47.60, an increase of $1.75.
>
> We wanted to add these to our Christmas gifts, but by 1-6-07, no books had
> arrived and I emailed them via the 'contact us' page since they only
> answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no email
> contact back to me.
>
> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly assured
> me that, lo and behold, they had shipped on the previous Friday, 1/5/07.
>
> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
> morning, I called and talked to "Janette." After I gave her my name and
> zip as she requested, I asked if she could tell me the status of my
> account. She said she couldn't so I gave her the complete story with my
> order number. Again I asked if she could see the status of my account and
> she said "No" again. So I then asked if she could tell me who to contact
> to find out the status of my order/account and she said that she didn't
> know or couldn't tell me who to contact.
>
> "Mike" was out with a sick child, but she offered to check his desk to see
> what she could find. After a couple of minutes, she was back on line
> stating she had found nothing on his desk. She assured me that when she
> could find out if Mike shipped one or eight books, she would ship the
> balance up to 7 books.
>
> I again asked who I could talk to to air my dissatisfaction and she said
> there was no one to complain to. Today's mail just arrived and there were
> no other Blue Books, so I will be calling Janette back momentarily.
>
> I just wanted to offer this up in case anyone else was considering
> purchasing through these people or had problems with them in the past.
> I'll report back later.
> --
>
> ><<XX>:> Buddy

Buddy wrote:
> Has anybody dealt with http://www.homecanning.com/usa/ lately to order
> the Blue Book?
>
> I just want to rant a bit as I ordered 8 of them online back on 11-13-06
> from that site. The first problem was that the price listed at the
> closing of my online session was $45.85. Two days later I noticed the
> billing from Altrista on my credit card activity viewed online and the
> charge there was $47.60, an increase of $1.75.
>
> We wanted to add these to our Christmas gifts, but by 1-6-07, no books
> had arrived and I emailed them via the 'contact us' page since they only
> answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no
> email contact back to me.
>
> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
> assured me that, lo and behold, they had shipped on the previous Friday,
> 1/5/07.
>
> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
> morning, I called and talked to "Janette." After I gave her my name and
> zip as she requested, I asked if she could tell me the status of my
> account. She said she couldn't so I gave her the complete story with my
> order number. Again I asked if she could see the status of my account
> and she said "No" again. So I then asked if she could tell me who to
> contact to find out the status of my order/account and she said that she
> didn't know or couldn't tell me who to contact.
>
> "Mike" was out with a sick child, but she offered to check his desk to
> see what she could find. After a couple of minutes, she was back on line
> stating she had found nothing on his desk. She assured me that when she
> could find out if Mike shipped one or eight books, she would ship the
> balance up to 7 books.
>
> I again asked who I could talk to to air my dissatisfaction and she said
> there was no one to complain to. Today's mail just arrived and there
> were no other Blue Books, so I will be calling Janette back momentarily.
>
> I just wanted to offer this up in case anyone else was considering
> purchasing through these people or had problems with them in the past.
> I'll report back later.

I've had no dealings with homecanning.com before, and since I don't know
you from Adam I won't hold this against them. But I have had the same
kind of nightmare with other companies before.

Call your credit card company immediately and contest the charge. They
will reverse the charge for you -- they call it a "chargeback" You
might also call the Federal Trade Commission (just to cause some
trouble) since they charged you card immediately and didn't process your
order for almost 2 months.

HTH, :-)

Bob

Bassboat wrote:
> Boy am I glad that I saw your post. I was going to call them to order a Ball
> Blue Book this morning. But now I think I will wait till your next post.
> John
>
> "Buddy" > wrote in message
> ...
>> Has anybody dealt with http://www.homecanning.com/usa/ lately to order the
>> Blue Book?
>>
>> I just want to rant a bit as I ordered 8 of them online back on 11-13-06
>> from that site. The first problem was that the price listed at the closing
>> of my online session was $45.85. Two days later I noticed the billing from
>> Altrista on my credit card activity viewed online and the charge there was
>> $47.60, an increase of $1.75.
>>
>> We wanted to add these to our Christmas gifts, but by 1-6-07, no books had
>> arrived and I emailed them via the 'contact us' page since they only
>> answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no email
>> contact back to me.
>>
>> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly assured
>> me that, lo and behold, they had shipped on the previous Friday, 1/5/07.
>>
>> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
>> morning, I called and talked to "Janette." After I gave her my name and
>> zip as she requested, I asked if she could tell me the status of my
>> account. She said she couldn't so I gave her the complete story with my
>> order number. Again I asked if she could see the status of my account and
>> she said "No" again. So I then asked if she could tell me who to contact
>> to find out the status of my order/account and she said that she didn't
>> know or couldn't tell me who to contact.
>>
>> "Mike" was out with a sick child, but she offered to check his desk to see
>> what she could find. After a couple of minutes, she was back on line
>> stating she had found nothing on his desk. She assured me that when she
>> could find out if Mike shipped one or eight books, she would ship the
>> balance up to 7 books.
>>
>> I again asked who I could talk to to air my dissatisfaction and she said
>> there was no one to complain to. Today's mail just arrived and there were
>> no other Blue Books, so I will be calling Janette back momentarily.
>>
>> I just wanted to offer this up in case anyone else was considering
>> purchasing through these people or had problems with them in the past.
>> I'll report back later.
>> --
>>
>>> <<XX>:> Buddy
>
>
John, this site had the best price for the Ball Blue Book and I think
they are going to get me my books. The other 7 weren't in this mornings
mail, so I called them right back and got the same person I talked to
today. She said she would check with the other fellow, Mike, and see if
they need to send the other 7 or if they are in the mail.

There has been no mention of refund, extra book or anything
compensatory. I hope you have great luck and my case was an anomaly.

--

><<XX>:> Buddy

zxcvbob wrote:
> Buddy wrote:
>> Has anybody dealt with http://www.homecanning.com/usa/ lately to order
>> the Blue Book?
>>
>> I just want to rant a bit as I ordered 8 of them online back on
>> 11-13-06 from that site. The first problem was that the price listed
>> at the closing of my online session was $45.85. Two days later I
>> noticed the billing from Altrista on my credit card activity viewed
>> online and the charge there was $47.60, an increase of $1.75.
>>
>> We wanted to add these to our Christmas gifts, but by 1-6-07, no books
>> had arrived and I emailed them via the 'contact us' page since they
>> only answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been
>> no email contact back to me.
>>
>> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
>> assured me that, lo and behold, they had shipped on the previous
>> Friday, 1/5/07.
>>
>> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
>> morning, I called and talked to "Janette." After I gave her my name
>> and zip as she requested, I asked if she could tell me the status of
>> my account. She said she couldn't so I gave her the complete story
>> with my order number. Again I asked if she could see the status of my
>> account and she said "No" again. So I then asked if she could tell me
>> who to contact to find out the status of my order/account and she said
>> that she didn't know or couldn't tell me who to contact.
>>
>> "Mike" was out with a sick child, but she offered to check his desk to
>> see what she could find. After a couple of minutes, she was back on
>> line stating she had found nothing on his desk. She assured me that
>> when she could find out if Mike shipped one or eight books, she would
>> ship the balance up to 7 books.
>>
>> I again asked who I could talk to to air my dissatisfaction and she
>> said there was no one to complain to. Today's mail just arrived and
>> there were no other Blue Books, so I will be calling Janette back
>> momentarily.
>>
>> I just wanted to offer this up in case anyone else was considering
>> purchasing through these people or had problems with them in the past.
>> I'll report back later.
>
> I've had no dealings with homecanning.com before, and since I don't know
> you from Adam I won't hold this against them. But I have had the same
> kind of nightmare with other companies before.
>
> Call your credit card company immediately and contest the charge. They
> will reverse the charge for you -- they call it a "chargeback" You
> might also call the Federal Trade Commission (just to cause some
> trouble) since they charged you card immediately and didn't process your
> order for almost 2 months.
>
> HTH, :-)
>
> Bob
Thanks for your comments Bob & I was just giving a heads up rant to see
if I was alone in this. And you're right, but I am one of Adam's
descendants ;-)

--

><<XX>:> Buddy

zxcvbob wrote:

> I've had no dealings with homecanning.com before,

They may be more recognizable as the folks who put out some of the
useful canning FAQs, including how to repair jellies/jams that don't
set: http://www.homecanning.com/usa/alfaq.asp

B/

Brian Mailman wrote:
> zxcvbob wrote:
>
>> I've had no dealings with homecanning.com before,
>
> They may be more recognizable as the folks who put out some of the
> useful canning FAQs, including how to repair jellies/jams that don't
> set: http://www.homecanning.com/usa/alfaq.asp
>
> B/


I know the website, I just haven't ever *bought* anything from them. :-)

Best regards,
Bob

Buddy wrote:
> Has anybody dealt with http://www.homecanning.com/usa/ lately to order
> the Blue Book?
>
> I just want to rant a bit as I ordered 8 of them online back on 11-13-06
> from that site. The first problem was that the price listed at the
> closing of my online session was $45.85. Two days later I noticed the
> billing from Altrista on my credit card activity viewed online and the
> charge there was $47.60, an increase of $1.75.
>
> We wanted to add these to our Christmas gifts, but by 1-6-07, no books
> had arrived and I emailed them via the 'contact us' page since they only
> answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no
> email contact back to me.
>
> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
> assured me that, lo and behold, they had shipped on the previous Friday,
> 1/5/07.
>
> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
> morning, I called and talked to "Janette." After I gave her my name and
> zip as she requested, I asked if she could tell me the status of my
> account. She said she couldn't so I gave her the complete story with my
> order number. Again I asked if she could see the status of my account
> and she said "No" again. So I then asked if she could tell me who to
> contact to find out the status of my order/account and she said that she
> didn't know or couldn't tell me who to contact.
>
> "Mike" was out with a sick child, but she offered to check his desk to
> see what she could find. After a couple of minutes, she was back on line
> stating she had found nothing on his desk. She assured me that when she
> could find out if Mike shipped one or eight books, she would ship the
> balance up to 7 books.
>
> I again asked who I could talk to to air my dissatisfaction and she said
> there was no one to complain to. Today's mail just arrived and there
> were no other Blue Books, so I will be calling Janette back momentarily.
>
> I just wanted to offer this up in case anyone else was considering
> purchasing through these people or had problems with them in the past.
> I'll report back later.
Two more Ball Blue Books arrived in the mail today bringing the total to
3 books out of 8. Each are coming individually in envelopes with $4.05
postage on each. Hell of a way to run a business, but as long as I get
what I ordered ...

--

><<XX>:> Buddy