zxcvbob wrote:
> Buddy wrote:
>> Has anybody dealt with http://www.homecanning.com/usa/ lately to order
>> the Blue Book?
>>
>> I just want to rant a bit as I ordered 8 of them online back on
>> 11-13-06 from that site. The first problem was that the price listed
>> at the closing of my online session was $45.85. Two days later I
>> noticed the billing from Altrista on my credit card activity viewed
>> online and the charge there was $47.60, an increase of $1.75.
>>
>> We wanted to add these to our Christmas gifts, but by 1-6-07, no books
>> had arrived and I emailed them via the 'contact us' page since they
>> only answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been
>> no email contact back to me.
>>
>> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
>> assured me that, lo and behold, they had shipped on the previous
>> Friday, 1/5/07.
>>
>> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
>> morning, I called and talked to "Janette." After I gave her my name
>> and zip as she requested, I asked if she could tell me the status of
>> my account. She said she couldn't so I gave her the complete story
>> with my order number. Again I asked if she could see the status of my
>> account and she said "No" again. So I then asked if she could tell me
>> who to contact to find out the status of my order/account and she said
>> that she didn't know or couldn't tell me who to contact.
>>
>> "Mike" was out with a sick child, but she offered to check his desk to
>> see what she could find. After a couple of minutes, she was back on
>> line stating she had found nothing on his desk. She assured me that
>> when she could find out if Mike shipped one or eight books, she would
>> ship the balance up to 7 books.
>>
>> I again asked who I could talk to to air my dissatisfaction and she
>> said there was no one to complain to. Today's mail just arrived and
>> there were no other Blue Books, so I will be calling Janette back
>> momentarily.
>>
>> I just wanted to offer this up in case anyone else was considering
>> purchasing through these people or had problems with them in the past.
>> I'll report back later.
>
> I've had no dealings with homecanning.com before, and since I don't know
> you from Adam I won't hold this against them. But I have had the same
> kind of nightmare with other companies before.
>
> Call your credit card company immediately and contest the charge. They
> will reverse the charge for you -- they call it a "chargeback" You
> might also call the Federal Trade Commission (just to cause some
> trouble) since they charged you card immediately and didn't process your
> order for almost 2 months.
>
> HTH, :-)
>
> Bob
Thanks for your comments Bob & I was just giving a heads up rant to see
if I was alone in this. And you're right, but I am one of Adam's
descendants ;-)

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><<XX>:> Buddy