Buddy wrote:
> Has anybody dealt with http://www.homecanning.com/usa/ lately to order
> the Blue Book?
>
> I just want to rant a bit as I ordered 8 of them online back on 11-13-06
> from that site. The first problem was that the price listed at the
> closing of my online session was $45.85. Two days later I noticed the
> billing from Altrista on my credit card activity viewed online and the
> charge there was $47.60, an increase of $1.75.
>
> We wanted to add these to our Christmas gifts, but by 1-6-07, no books
> had arrived and I emailed them via the 'contact us' page since they only
> answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no
> email contact back to me.
>
> On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
> assured me that, lo and behold, they had shipped on the previous Friday,
> 1/5/07.
>
> This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
> morning, I called and talked to "Janette." After I gave her my name and
> zip as she requested, I asked if she could tell me the status of my
> account. She said she couldn't so I gave her the complete story with my
> order number. Again I asked if she could see the status of my account
> and she said "No" again. So I then asked if she could tell me who to
> contact to find out the status of my order/account and she said that she
> didn't know or couldn't tell me who to contact.
>
> "Mike" was out with a sick child, but she offered to check his desk to
> see what she could find. After a couple of minutes, she was back on line
> stating she had found nothing on his desk. She assured me that when she
> could find out if Mike shipped one or eight books, she would ship the
> balance up to 7 books.
>
> I again asked who I could talk to to air my dissatisfaction and she said
> there was no one to complain to. Today's mail just arrived and there
> were no other Blue Books, so I will be calling Janette back momentarily.
>
> I just wanted to offer this up in case anyone else was considering
> purchasing through these people or had problems with them in the past.
> I'll report back later.
Two more Ball Blue Books arrived in the mail today bringing the total to
3 books out of 8. Each are coming individually in envelopes with $4.05
postage on each. Hell of a way to run a business, but as long as I get
what I ordered ...

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><<XX>:> Buddy