Has anybody dealt with
http://www.homecanning.com/usa/ lately to order
the Blue Book?
I just want to rant a bit as I ordered 8 of them online back on 11-13-06
from that site. The first problem was that the price listed at the
closing of my online session was $45.85. Two days later I noticed the
billing from Altrista on my credit card activity viewed online and the
charge there was $47.60, an increase of $1.75.
We wanted to add these to our Christmas gifts, but by 1-6-07, no books
had arrived and I emailed them via the 'contact us' page since they only
answer calls Mon thru Fri, 8 am to 4 pm. To date, there has been no
email contact back to me.
On 1-8-07, I called and got a gentleman named "Mike." Mike quickly
assured me that, lo and behold, they had shipped on the previous Friday,
1/5/07.
This past Friday, 1/19/07, 1 Ball Blue Book arrived in the mail. This
morning, I called and talked to "Janette." After I gave her my name and
zip as she requested, I asked if she could tell me the status of my
account. She said she couldn't so I gave her the complete story with my
order number. Again I asked if she could see the status of my account
and she said "No" again. So I then asked if she could tell me who to
contact to find out the status of my order/account and she said that she
didn't know or couldn't tell me who to contact.
"Mike" was out with a sick child, but she offered to check his desk to
see what she could find. After a couple of minutes, she was back on line
stating she had found nothing on his desk. She assured me that when she
could find out if Mike shipped one or eight books, she would ship the
balance up to 7 books.
I again asked who I could talk to to air my dissatisfaction and she said
there was no one to complain to. Today's mail just arrived and there
were no other Blue Books, so I will be calling Janette back momentarily.
I just wanted to offer this up in case anyone else was considering
purchasing through these people or had problems with them in the past.
I'll report back later.
--
><<XX>:> Buddy