Some years ago I bought a box of Red Baron brand 'Scrambles'. They are
small individual size breakfast "pizzas", two per box. I recall they
were pretty good so last week I bought another box. Uh oh.

I went on the company website and sent them an email. I wrote:

"Used to be the Scrambles breakfast pizza crisped up just fine in the
microwave. They each came with a little grey crisping tray that went up
the sides of the crust. Now all you have is a little round disc which
doesn't do a darn thing to promote "crisping" in the microwave. I am
highly disappointed in this change. I'll bake the one remaining
Scrambles (too bad I don't own a toaster oven) but after this I will not
buy this product again."

I got an almost immediate response:

"My apologies for the concern with the pizzas and your disappointment.

When you are shopping for the breakfast scrambles, be sure to check the
Product Identification Code printed by the best use by date. If the
code starts with 7F, the round microwave tray will be included. If the
code starts with 31, the square microwave tray will be included.

I am mailing you a complimentary coupon for another product which should
arrive within the next 3 weeks.

Sincerely,

Andrea
Consumer Experience Representative"

WTH? I replied:

"Thank you, but do you really expect me (or any consumer) to know this
and check each product code before selecting an item off the freezer
shelf? Why make it so difficult for the consumer? That's called making
people jump through hoops. Or making excuses for why you changed the
product design.

Thanks, but I really don't want a coupon. I will bake the other one and
will not be buying this product again."

Their response was:

"Your additional comments have been added to our report which has been
sent to our Quality Assurance Team. If you change your mind about
getting the coupon, let us know."

Whew! Glad I got that off my chest.

Jill