On Sat, 6 Mar 2021 09:21:25 -0500, jmcquown >
wrote:

>Some years ago I bought a box of Red Baron brand 'Scrambles'. They are
>small individual size breakfast "pizzas", two per box. I recall they
>were pretty good so last week I bought another box. Uh oh.
>
>I went on the company website and sent them an email. I wrote:
>
>"Used to be the Scrambles breakfast pizza crisped up just fine in the
>microwave. They each came with a little grey crisping tray that went up
>the sides of the crust. Now all you have is a little round disc which
>doesn't do a darn thing to promote "crisping" in the microwave. I am
>highly disappointed in this change. I'll bake the one remaining
>Scrambles (too bad I don't own a toaster oven) but after this I will not
>buy this product again."
>
>I got an almost immediate response:
>
>"My apologies for the concern with the pizzas and your disappointment.
>
>When you are shopping for the breakfast scrambles, be sure to check the
>Product Identification Code printed by the best use by date. If the
>code starts with 7F, the round microwave tray will be included. If the
>code starts with 31, the square microwave tray will be included.
>
>I am mailing you a complimentary coupon for another product which should
>arrive within the next 3 weeks.
>
>Sincerely,
>
>Andrea
>Consumer Experience Representative"
>
>WTH? I replied:
>
>"Thank you, but do you really expect me (or any consumer) to know this
>and check each product code before selecting an item off the freezer
>shelf? Why make it so difficult for the consumer? That's called making
>people jump through hoops. Or making excuses for why you changed the
>product design.
>
>Thanks, but I really don't want a coupon. I will bake the other one and
>will not be buying this product again."
>
>Their response was:
>
>"Your additional comments have been added to our report which has been
>sent to our Quality Assurance Team. If you change your mind about
>getting the coupon, let us know."
>
>Whew! Glad I got that off my chest.
>
>Jill

I would have thanked them for their concern and for the free coupon. I
would use the free coupon and feed their product to the critters. I
would not have become the least bit annoyed as I'd never have bought
such a product the first time, not their fault that I wasn't thinking
clearly. I buy so-called day old bread for half price whenever I see
it, critters appreciate it and some is still good as fresh baked,
nothing the toaster won't fix, especially raisin bread. Hungry birds
and deer will eat most anything, bluejays love canned cat food. It's
been an exceptionally rough winter, cold in the single digits and many
feet of snow covering whatever food the critters could find. We put
out bird seed, carrots, and baked goods every day... nothing edible
goes in the trash. First thing this morning I put out part of our
uneaten dinner, two saw-seege and a bunch of pasta, all long gone.