On 3/6/2021 7:56 AM, jmcquown wrote:
> On 3/6/2021 10:36 AM, US Janet wrote:
>> On Sat, 6 Mar 2021 09:21:25 -0500, jmcquown >
>> wrote:
>>
>>> Some years ago I bought a box of Red Baron brand 'Scrambles'. They are
>>> small individual size breakfast "pizzas", two per box. I recall they
>>> were pretty good so last week I bought another box. Uh oh.
>>>
>>> I went on the company website and sent them an email. I wrote:
>>>
>>> "Used to be the Scrambles breakfast pizza crisped up just fine in the
>>> microwave. They each came with a little grey crisping tray that went up
>>> the sides of the crust. Now all you have is a little round disc which
>>> doesn't do a darn thing to promote "crisping" in the microwave. I am
>>> highly disappointed in this change. I'll bake the one remaining
>>> Scrambles (too bad I don't own a toaster oven) but after this I will not
>>> buy this product again."
>>>
>>> I got an almost immediate response:
>>>
>>> "My apologies for the concern with the pizzas and your disappointment.
>>>
>>> When you are shopping for the breakfast scrambles, be sure to check the
>>> Product Identification Code printed by the best use by date. If the
>>> code starts with 7F, the round microwave tray will be included. If the
>>> code starts with 31, the square microwave tray will be included.
>>>
>>> I am mailing you a complimentary coupon for another product which should
>>> arrive within the next 3 weeks.
>>>
>>> Sincerely,
>>>
>>> Andrea
>>> Consumer Experience Representative"
>>>
>>> WTH? I replied:
>>>
>>> "Thank you, but do you really expect me (or any consumer) to know this
>>> and check each product code before selecting an item off the freezer
>>> shelf? Why make it so difficult for the consumer? That's called making
>>> people jump through hoops. Or making excuses for why you changed the
>>> product design.
>>>
>>> Thanks, but I really don't want a coupon. I will bake the other one and
>>> will not be buying this product again."
>>>
>>> Their response was:
>>>
>>> "Your additional comments have been added to our report which has been
>>> sent to our Quality Assurance Team. If you change your mind about
>>> getting the coupon, let us know."
>>>
>>> Whew! Glad I got that off my chest.
>>>
>>> Jill
>>
>> I'm glad you stuck with it. BTW, which code gets you the trays with
>> sides? Your responder didn't seem to address that. Customer input is
>> the only way they understand the weak spots in their product.
>> Janet US
>>
> Oh, she did. She wrote "If the code starts with 7F, the round microwave
> tray will be included. If the code starts with 31, the square microwave
> tray will be included." So you want the one that starts with 31.
>
> I ask you, is a consumer supposed to know what those product codes
> represent? I don't think so. But you're right. The only way they'll
> know is if people get in touch and provide feedback. I'm not a totally
> negative Nelly, either. If I really like a product I also let the
> company know.
>
> Jill
>
>

Why is there a need for the round disk at all? Why not just sell them
all with the square? Or one with perforations so the user can choose.