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No-tipping policies at US restaurants prompt delight and disaster
https://www.theguardian.com/lifeands...fects-portland http://tiny.cc/ng4ydy Note the following point in the article: "According to research by Michael Lynn, professor of consumer behaviour and marketing at the Cornell University School of Hotel Administration, most people tip not based on service, but *because they feel guilty and obliged*. He also found that 53% of customers liked the idea of higher menu prices where tipping is not permitted." |
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