I recently ordered an item from this company and they replied that it
would be backordered for two months. nevertheless they charged my
credit card for the full cost of the item. when i registered a
complaint, the customer service agent said this was standard practice
for this company. at my request, they have now promised to refund to
the credit card.

even if this was done in good faith, they wanted to use my money for
free for two months. and if the item was never supplied to them,
would they have spontaneously refunded the charged amount? i'm not
sure...

fyi, this kitchensource-com company runs the following websites:
:: Kitchen Accessories Unlimited
:: Cabinet Accessories Unlimited
:: Bathroom Accessories Unlimited
:: Home Accessories Unlimited
:: Patio Accessories Unlimited

On May 3, 3:28 pm, wrote:
> I recently ordered an item from this company and they replied that it
> would be backordered for two months. nevertheless they charged my
> credit card for the full cost of the item. when i registered a
> complaint, the customer service agent said this was standard practice
> for this company. at my request, they have now promised to refund to
> the credit card.
>
> even if this was done in good faith, they wanted to use my money for
> free for two months. and if the item was never supplied to them,
> would they have spontaneously refunded the charged amount? i'm not
> sure...
>
> fyi, this kitchensource-com company runs the following websites:
> :: Kitchen Accessories Unlimited
> :: Cabinet Accessories Unlimited
> :: Bathroom Accessories Unlimited
> :: Home Accessories Unlimited
> :: Patio Accessories Unlimited

What was it that you ordered? How much? No matter whatthe amount, it
is not right.

Just as it is not right for one of the big, big hardware stores to
want ALL the money up front before you even get a measurement -- and
I'm talking about thousands of dollars.

I,too, try to put charges on American Express as they tend to have the
best policy of returning money that a company has not delivered the
goods.

Dee

On May 3, 8:51 pm, Dee Dee > wrote:
> On May 3, 3:28 pm, wrote:
>
> > I recently ordered an item from this company and they replied that it
> > would be backordered for two months. nevertheless they charged my
> > credit card for the full cost of the item. when i registered a
> > complaint, the customer service agent said this was standard practice
> > for this company. at my request, they have now promised to refund to
> > the credit card.
>
> > even if this was done in good faith, they wanted to use my money for
> > free for two months. and if the item was never supplied to them,
> > would they have spontaneously refunded the charged amount? i'm not
> > sure...
>
> > fyi, this kitchensource-com company runs the following websites:
> > :: Kitchen Accessories Unlimited
> > :: Cabinet Accessories Unlimited
> > :: Bathroom Accessories Unlimited
> > :: Home Accessories Unlimited
> > :: Patio Accessories Unlimited
>
> What was it that you ordered? How much? No matter whatthe amount, it
> is not right.
>
> Just as it is not right for one of the big, big hardware stores to
> want ALL the money up front before you even get a measurement -- and
> I'm talking about thousands of dollars.
>
> I,too, try to put charges on American Express as they tend to have the
> best policy of returning money that a company has not delivered the
> goods.
>
> Dee

Hi Dee,

Kevin from KitchenSource.com here. Thank you for your feedback. I'm
terribly sorry that you feel mislead about your purchase with us.
Please allow me to clarify what occurred with your order. Because
products are generally in-stock and ready to ship, credit cards must
automatically be approved at the time an order is placed. This
practice ensures that there are enough available funds to cover the
purchase before it ships. This is common practice when purchasing
items online that are 'usually' ready to ship. Upon notification from
the warehouse that the item you purchased was on backorder, you were
immediately contacted and notified of the backorder, and the full
amount credited back to your credit card. I certainly do apologize
that your first choice of product was unavailable at the time you
wanted it. Hopefully, that fact that you were notified of the
backorder and credited in-full, both in good faith, will allow you to
give us a second look. If you have any questions or concerns,
please feel free to contact me directly.

Kindest regards,
Kevin Gleeson

On Monday, June 18, 2007 at 1:13:51 PM UTC-4, K-Dawg wrote:
> On May 3, 8:51 pm, Dee Dee > wrote:
> > On May 3, 3:28 pm, wrote:
> >
> > > I recently ordered an item from this company and they replied that it
> > > would be backordered for two months. nevertheless they charged my
> > > credit card for the full cost of the item. when i registered a
> > > complaint, the customer service agent said this was standard practice
> > > for this company. at my request, they have now promised to refund to
> > > the credit card.
> >
> > > even if this was done in good faith, they wanted to use my money for
> > > free for two months. and if the item was never supplied to them,
> > > would they have spontaneously refunded the charged amount? i'm not
> > > sure...
> >
> > > fyi, this kitchensource-com company runs the following websites:
> > > :: Kitchen Accessories Unlimited
> > > :: Cabinet Accessories Unlimited
> > > :: Bathroom Accessories Unlimited
> > > :: Home Accessories Unlimited
> > > :: Patio Accessories Unlimited
> >
> > What was it that you ordered? How much? No matter whatthe amount, it
> > is not right.
> >
> > Just as it is not right for one of the big, big hardware stores to
> > want ALL the money up front before you even get a measurement -- and
> > I'm talking about thousands of dollars.
> >
> > I,too, try to put charges on American Express as they tend to have the
> > best policy of returning money that a company has not delivered the
> > goods.
> >
> > Dee
>
> Hi Dee,
>
> Kevin from KitchenSource.com here. Thank you for your feedback. I'm
> terribly sorry that you feel mislead about your purchase with us.
> Please allow me to clarify what occurred with your order. Because
> products are generally in-stock and ready to ship, credit cards must
> automatically be approved at the time an order is placed. This
> practice ensures that there are enough available funds to cover the
> purchase before it ships. This is common practice when purchasing
> items online that are 'usually' ready to ship. Upon notification from
> the warehouse that the item you purchased was on backorder, you were
> immediately contacted and notified of the backorder, and the full
> amount credited back to your credit card. I certainly do apologize
> that your first choice of product was unavailable at the time you
> wanted it. Hopefully, that fact that you were notified of the
> backorder and credited in-full, both in good faith, will allow you to
> give us a second look. If you have any questions or concerns,
> please feel free to contact me directly.
>
> Kindest regards,
> Kevin Gleeson

On Thursday, May 3, 2007 at 3:28:43 PM UTC-4, wrote:
> I recently ordered an item from this company and they replied that it
> would be backordered for two months. nevertheless they charged my
> credit card for the full cost of the item. when i registered a
> complaint, the customer service agent said this was standard practice
> for this company. at my request, they have now promised to refund to
> the credit card.
>
> even if this was done in good faith, they wanted to use my money for
> free for two months. and if the item was never supplied to them,
> would they have spontaneously refunded the charged amount? i'm not
> sure...
>
> fyi, this kitchensource-com company runs the following websites:
> :: Kitchen Accessories Unlimited
> :: Cabinet Accessories Unlimited
> :: Bathroom Accessories Unlimited
> :: Home Accessories Unlimited
> :: Patio Accessories Unlimited