I'd like to award a belated "attaboy" to Char-Broil for excellent
customer service. I was missing a critical part on my Bandera and
they have been nothing but gracious and helpful. Company policy is
such that even if the retailer screws up and loses some parts (as
Walmart did), Char-Broil doesn't worry about blame. They just fix it.
The manual includes a phone number to call if there is any parts
missing or any other problem. I called and had the missing parts
within a week. No hassle, no blame, no invasive questions. Just
"Whaddya need" and "It's on the way". Not even a long wait on the
telephone! It's hard to find that level of customer attention,
anymore, so I figured they should be commended for it.

nb

notbob > wrote in message news:<iyihb.713799$YN5.608380@sccrnsc01>...
> I'd like to award a belated "attaboy" to Char-Broil for excellent
> customer service. I was missing a critical part on my Bandera and
> they have been nothing but gracious and helpful. Company policy is
> such that even if the retailer screws up and loses some parts (as
> Walmart did), Char-Broil doesn't worry about blame. They just fix it.
> The manual includes a phone number to call if there is any parts
> missing or any other problem. I called and had the missing parts
> within a week. No hassle, no blame, no invasive questions. Just
> "Whaddya need" and "It's on the way". Not even a long wait on the
> telephone! It's hard to find that level of customer attention,
> anymore, so I figured they should be commended for it.
>
> nb

Here, Here !!
I've have been dealing with their press offices in both the UK & US
and cannot speak highly enough regarding their customer care.