I live in New Zealand and have an electric JennAir downdraft cooktop.
I have found it absolutely wonderful. I now need a couple of
replacement parts, i.e. a new grill cover and an Air Grille, which is
the slotted part that goes over the downdraft thing. I am having no
luck whatsoever with the Wagener company which says it has the most
parts - the parts service people don't seem to know much at all about
the parts they are supposed to be supplying.

Is there anyone out there in Cooking n/g land who can put me onto a
good parts supplier who could ship parts to me so far away?

I'd be glad to know. I'm getting just a tad frustrated.

Cheers


Daisy

Daisy > wrote:
> I live in New Zealand and have an electric JennAir downdraft cooktop.
> I have found it absolutely wonderful. I now need a couple of
> replacement parts, i.e. a new grill cover and an Air Grille, which is
> the slotted part that goes over the downdraft thing. I am having no
> luck whatsoever with the Wagener company which says it has the most
> parts - the parts service people don't seem to know much at all about
> the parts they are supposed to be supplying.

> Is there anyone out there in Cooking n/g land who can put me onto a
> good parts supplier who could ship parts to me so far away?

Have you tried googling for the parts you need? Just open up a web
browser and go to http://www.google.com and type in a part number
and "Jennair" as the search term and see what turns up.

> wrote in message ...
> Daisy > wrote:
> > I live in New Zealand and have an electric JennAir downdraft cooktop.
> > I have found it absolutely wonderful. I now need a couple of
> > replacement parts, i.e. a new grill cover and an Air Grille, which is
> > the slotted part that goes over the downdraft thing. I am having no
> > luck whatsoever with the Wagener company which says it has the most
> > parts - the parts service people don't seem to know much at all about
> > the parts they are supposed to be supplying.
>
> > Is there anyone out there in Cooking n/g land who can put me onto a
> > good parts supplier who could ship parts to me so far away?
>
> Have you tried googling for the parts you need? Just open up a web
> browser and go to http://www.google.com and type in a part number
> and "Jennair" as the search term and see what turns up.

I have use www.repairclinic.com for parts for my JennAir range. I don't
know if they will ship to NZ, but you can always ask. There were easy to
work with when I had questions.