This past February I had to get a new fridge and ended up with a
Whirlpool with a bottom freezer. We have been quite happy with it. The
only problem I had was a light bulb dying in it. It was easy enough to
figure how to get it out and it turned out to be an LED. The fridge is
under warranty but I figured I could pick up a replacement. That turned
out not to be so easy. I went to the local Home Hardware, but they had
nothing like it. Canadian Tire didn't have them. I searched online and
found that Home Depot has them, but when I went down there to get it
they were not recommended for damp enclosed spaces.

I headed over to the appliance store where I got it. They don't have a
parts department and referred me to an appliance repair business down
the road. They did not stock them but could order me one.... $46.95.
Nuts to that. It was time to call for warranty for a bloody light bulb.

I called Whirlpool and was on hold for 15 minutes before I got to speak
to someone. First he had to set up an account for me. He had problems
because he thought I had the wrong postal code. Nope... he had entered
the wrong town. It was close to 15 minutes to get the account set up
before I could tell him my simple problem. He had a simple solution. He
would send me a new bulb. Oops. They are out of stock and on back order
and should be in next week.

It's not good enough to take the information and send it out when it
comes in. I have to call back next week. I suppose if it is not in next
week I will have to call back in another week ....