On Tuesday, November 19, 2019 at 9:45:41 AM UTC-6, Dave Smith wrote:
> This past February I had to get a new fridge and ended up with a
> Whirlpool with a bottom freezer. We have been quite happy with it. The
> only problem I had was a light bulb dying in it. It was easy enough to
> figure how to get it out and it turned out to be an LED. The fridge is
> under warranty but I figured I could pick up a replacement. That turned
> out not to be so easy. I went to the local Home Hardware, but they had
> nothing like it. Canadian Tire didn't have them. I searched online and
> found that Home Depot has them, but when I went down there to get it
> they were not recommended for damp enclosed spaces.
>
> I headed over to the appliance store where I got it. They don't have a
> parts department and referred me to an appliance repair business down
> the road. They did not stock them but could order me one.... $46.95.
> Nuts to that. It was time to call for warranty for a bloody light bulb.
>
> I called Whirlpool and was on hold for 15 minutes before I got to speak
> to someone. First he had to set up an account for me. He had problems
> because he thought I had the wrong postal code. Nope... he had entered
> the wrong town. It was close to 15 minutes to get the account set up
> before I could tell him my simple problem. He had a simple solution. He
> would send me a new bulb. Oops. They are out of stock and on back order
> and should be in next week.
>
> It's not good enough to take the information and send it out when it
> comes in. I have to call back next week. I suppose if it is not in next
> week I will have to call back in another week ....

Isn't the Globalization of Manufacturer wonderful? ;-)

John Kuthe...