> wrote in message
...
On Aug 2, 10:06 am, "Steve B" > wrote:
> "Nancy Young" > wrote in message
>
> news:KEC5o.28589$X%4.20078@hurricane...
>
>
>
> > wrote:
>
> >> For several years, my deli manager has taken us out to eat once a year
> >> with her bonus money as a way to say thank you. One restaurant we went
> >> to was very expensive, but the service not so great. So, we actually
> >> had a discussion of service while at the dinner.
>
> >> Years ago, I had two coworkers who had very poor customer service
> >> attitude. They could help a customer with an order just fine. But at
> >> night, when closing up, they would turn out the lights early, and tell
> >> people we were closed if somebody tried to order something. They knew
> >> not to do it in front of me, but I knew they did it when I wasn't
> >> there. I tried to explain to them that it is frustrating for a
> >> customer to see the salad or meat they want, see an employee right
> >> there, and not be able to get it. IN a business to sell food, why
> >> refuse to sell it to them?
>
> >> One night, after work, we went to Dairy Queen to get a milk shake. We
> >> hurried to get there, but they were closed already. One lady got out
> >> to go read the time on the door so that we could try and get their
> >> earlier next time. The manager came to the door, let us in, and made
> >> the milkshakes. My coworkers were completely impressed and now
> >> understood what it was like to get good service late at night. They
> >> were much better after that. It really helped them to see it from the
> >> customer's point of view.
>
> > Cool story. Coincidentally enough, I was in a restaurant a few days
> > ago and commented that the servers tend to be on the young side,
> > with not a lot of experience eating out, so they'd know what good
> > service (or bad) was. Some restaurants don't do enough to make
> > them understand.
>
> > nancy
>
> And some are so compound stupid that they don't know that they don't know
> that the better they are at serving, the better their tip is. They think
> they get paid and tipped for just being there.
>

Not all servers earn tips. My story above was about deli clerks. We
can get fired for accepting a tip. We're supposed to provide good
service because that is our job.

reply: People can get fired for taking tips? If I knew that, I would not
patronize the place. And I would tell the owner why.

Steve

visit my blog at http://cabgbypasssurgery.com

Sounds like synergy among/between all employees and the customers is the main ingredient. Easier said than done, though. How does an owner make that happen?