Usually when I go to this Tex-mex place with friends or co-workers, no
problems at all. Quick, courteous service. In and out in under an hour.

Wednesday, we were tied up in meetings from 9:00 a.m. until almost 11:30.
We left for lunch, were seated upstairs. The server took our orders. "M"
ordered 1/2 plate of nachos but only with the meat and the cheese, no
lettuce, no sour cream, no guac. I indicated I wanted the same thing. "S"
ordered mushroom quesadillas with extra sour cream.

Our food arrived. The server gave me mushroom quesadillas. I said, excuse
me, I ordered what *she* did. He said, "Well, you didn't POINT to her when
you ordered." I said, huh? )Keep in mind, no one else had ordered at that
point. Why would I need to point?) He continued, you didn't tell me you
wanted HER order, I just assumed... (that and $1 will get you a latte
someplace).

So he removes my plate, then goes all around the room checking on everyone
elses drinks, taking orders, whatever. Not returning to the kitchen to
correct my order. Meanwhile my dining companions are going, should we go
ahead and eat? Of course! I'm watching the server. Maybe 10 minutes later
he takes my 'refused' plate back downstairs. He came back in record time
with my nachos. So all would have been good... I was happy and very polite.
We had a good lunch, chatting and laughing.

Then come the checks. He never bothered to change my check from the more
expensive quesadilla mistake to the less expensive 1/2 order of nachos. He
finally comes back to collect and I said, "This isn't right. I had the 1/2
nachos, not the quesadillas." He says, snotty-like, "It will take me 5-10
minutes to fix this." I replied, "I don't *have* 5-10 minutes." He took it
away. I noticed there was a manager (someone I recall working with 14 years
ago!) helping him out by refilling drinks, checking tables.

He would have been fine with a tip for the first screw up. But he should
have corrected my check with the correction of my order. In all the
restaurants I've worked in, you cannot submit another order without the
change being on the ticket.

He did come back just a few minutes later with my corrected check, but I did
NOT leave him a tip. On the check I wrote "Attitude!" What happened to the
"customer is always right?" You don't stand and argue about who screwed up
an order. If I'd wanted mushroom quesadillas I'd have asked for them,
regardless of who I pointed or did not point to at my table.

Oh, and while he was taking my check away to fix it, a gentlemen got up from
another table and followed him, saying, "Excuse me.... EXCUSE ME?"
Apparently I wasn't the only one who had a problem with the service.

But the food was good Salsas, in East Memphis. I won't let this one bad
experience keep me from dining there again.

Jill