What ever happened to "the customer is always right" ?

Thursday (3/29/07) my woman friend and I had occasion to dine at
Las Brisas restaurant (Mexican Cuisine) on Cumberland Street in Dunn, NC.
After placing our order my friend went to the woman's room to wash her
hands. When she got back to our table she related to me that as she was
finishing up in the woman's room a woman emerged from one of the
stalls after flushing the toilet and was heading for the door to leave. My
friend recognized her as one of the restaurant workers and asked her
if she was going to wash her hands before leaving, to which the woman
replied she had. My friend responded that she had observed that she
in fact hadn't. The worker quickly left the restroom.

My friend asked me if I thought she should report this incident to the
restaurant manager. After we discussed it a bit more I was inclined to
agree that she should. Our food came and we ate, but as soon as my
friend observed the manager she waved him to our table. When he
arrived she began to related what had transpired in the woman's room.
No sooner than she did the man replied that the woman was
his wife and that she had informed him already what my friend had
said to her in the restroom. He went on to say that his wife was no lier
and she said she had washed her hands and that he believed her.
His voice and demeanor were defensive, in fact I found them offensive.
So I asked him if he was calling my friend a lier. He replied that he
believed his wife.

My friend is not the sort of person to go around making up false claims
about anyone. And she is a very clean person. And the thought of a
person who works around food who does not wash hands after relieving
themselves is troublesome to her, and myself as well. We were both very
offended by the attitude of the woman in question and her husbands.
We shall never dine there again, and would not recommend that restaurant or
attitude to anyone. If we could prove what had transpired it would be the
health department and not the internet that we would be relating this to. But
something should be done to ensure the safety of the public in this matter.
My friend had no earthly reason to invent this story. And I always thought
that the customers word stood for something. Any suggestions ?

Very Dissatisfied,

Paul
Dunn, NC