Vox Humana wrote:

> "George Shirley" > wrote in message
> .. .
>
>>Went to Sam's Club yesterday and there was the stand mixer we had been
>>discussing so I bought the thing. Package was sealed, everything looked
>>okay so I unpacked it and! No manual, no warranty registration, no
>>paperwork of any kind. So, it's back to Sam's Club with my receipt today
>>to see if they offer me up the paperwork that is supposed to come with
>>the machine.
>>
>>Should have known better than to take the one on top of the pile. <VBG>
>>
>>Pleased with the machine but not with Sam's Club. Oh yeah, $179.xx plus
>>local sales tax. A lot less than KitchenAid or DeLonghi but appears, by
>>weight, finish, and sounds it makes, to be of equal quality. I will
>>report back after a couple of months.
>
>
>
> I can't tell you how many times I have bought things only to find that parts
> are missing. We had a computer store that was caught repackaging things and
> selling them as new. People would get a shrink-wrapped package from the
> shelf and when they got home found missing documentation or parts. In the
> good old days, there would be disks with data written to them. Customer
> service almost NEVER checks the condition of returned products. The same
> store got burned a couple times by people returning boxes full of scrap
> lumber instead of the laser printer or monitor that should have been in the
> box!
>
>
That's one of the reasons I generally check boxes of "new" stuff at
Sam's, Walmart, etc. A friend is a manager of a Lowe's here locally and
he says people buy new power tools on Friday, use them all weekend and
bring them back as unwanted on Monday. The tools have generally seen
hard service but the guy gets his money back, no questions asked, and
then they send the tools back to be "refurbished." He's got a list of
the power tools I want/need and I go buy them at half off after they've
been returned. I don't have the cojones to try that trick myself.

Walmart locally will definitely reseal boxes without checking them after
return. I seldom buy anything from them for that reason unless they're
willing to let me cut the tape and check the box.

George