"geo" > wrote in
oups.com:

> Just a quick followup to this discussion. Per the suggestion that was
> posted here earlier, (and many thanks to Pp for the advice), I emailed
> winexpert's tech support and I must say I was *very* impressed - the
> person that answered my email was quick to respond, very knowledgable,
> and answered all my follow up emails promptly. Kudo's to winexpert
> and any other company that understands the value of customer support.
> I'll be a winexpert customer for a long time.
>
> Fermentation of my port kit has now finished. I've blended the port
> with some brandy - which effectively lowered the SG to a more
> reasonable level, while raising the ABV to a level more in line with
> commercial ports. The result tastes very promising. I'll post again
> in six months or so to let everybody know the results.
>
>

What was the answer from customer service???? I have the exact same kit
in the first 4 days of fermentation right now....

ET