On Saturday, March 6, 2021 at 9:21:40 AM UTC-5, wrote:
> Some years ago I bought a box of Red Baron brand 'Scrambles'. They are
> small individual size breakfast "pizzas", two per box. I recall they
> were pretty good so last week I bought another box. Uh oh.
>
> I went on the company website and sent them an email. I wrote:
>
> "Used to be the Scrambles breakfast pizza crisped up just fine in the
> microwave. They each came with a little grey crisping tray that went up
> the sides of the crust. Now all you have is a little round disc which
> doesn't do a darn thing to promote "crisping" in the microwave. I am
> highly disappointed in this change. I'll bake the one remaining
> Scrambles (too bad I don't own a toaster oven) but after this I will not
> buy this product again."
>
> I got an almost immediate response:
>
> "My apologies for the concern with the pizzas and your disappointment.
>
> When you are shopping for the breakfast scrambles, be sure to check the
> Product Identification Code printed by the best use by date. If the
> code starts with 7F, the round microwave tray will be included. If the
> code starts with 31, the square microwave tray will be included.
>
> I am mailing you a complimentary coupon for another product which should
> arrive within the next 3 weeks.
>
> Sincerely,
>
> Andrea
> Consumer Experience Representative"
>
> WTH? I replied:
>
> "Thank you, but do you really expect me (or any consumer) to know this
> and check each product code before selecting an item off the freezer
> shelf? Why make it so difficult for the consumer? That's called making
> people jump through hoops. Or making excuses for why you changed the
> product design.
>
> Thanks, but I really don't want a coupon. I will bake the other one and
> will not be buying this product again."
>
> Their response was:
>
> "Your additional comments have been added to our report which has been
> sent to our Quality Assurance Team. If you change your mind about
> getting the coupon, let us know."
>
> Whew! Glad I got that off my chest.
>
> Jill

I wonder what red baron is in italian, anyway? Barone rosso or something?