On Sat, 06 Mar 2021 10:27:23 -0500, Sheldon Martin >
wrote:

>On Sat, 6 Mar 2021 09:21:25 -0500, jmcquown >
>wrote:
>
>>Some years ago I bought a box of Red Baron brand 'Scrambles'. They are
>>small individual size breakfast "pizzas", two per box. I recall they
>>were pretty good so last week I bought another box. Uh oh.
>>
>>I went on the company website and sent them an email. I wrote:
>>
>>"Used to be the Scrambles breakfast pizza crisped up just fine in the
>>microwave. They each came with a little grey crisping tray that went up
>>the sides of the crust. Now all you have is a little round disc which
>>doesn't do a darn thing to promote "crisping" in the microwave. I am
>>highly disappointed in this change. I'll bake the one remaining
>>Scrambles (too bad I don't own a toaster oven) but after this I will not
>>buy this product again."
>>
>>I got an almost immediate response:
>>
>>"My apologies for the concern with the pizzas and your disappointment.
>>
>>When you are shopping for the breakfast scrambles, be sure to check the
>>Product Identification Code printed by the best use by date. If the
>>code starts with 7F, the round microwave tray will be included. If the
>>code starts with 31, the square microwave tray will be included.
>>
>>I am mailing you a complimentary coupon for another product which should
>>arrive within the next 3 weeks.
>>
>>Sincerely,
>>
>>Andrea
>>Consumer Experience Representative"
>>
>>WTH? I replied:
>>
>>"Thank you, but do you really expect me (or any consumer) to know this
>>and check each product code before selecting an item off the freezer
>>shelf? Why make it so difficult for the consumer? That's called making
>>people jump through hoops. Or making excuses for why you changed the
>>product design.
>>
>>Thanks, but I really don't want a coupon. I will bake the other one and
>>will not be buying this product again."
>>
>>Their response was:
>>
>>"Your additional comments have been added to our report which has been
>>sent to our Quality Assurance Team. If you change your mind about
>>getting the coupon, let us know."
>>
>>Whew! Glad I got that off my chest.
>>
>>Jill
>
>I would have thanked them for their concern and for the free coupon. I
>would use the free coupon and feed their product to the critters. I
>would not have become the least bit annoyed as I'd never have bought
>such a product the first time, not their fault that I wasn't thinking
>clearly. I buy so-called day old bread for half price whenever I see
>it, critters appreciate it and some is still good as fresh baked,
>nothing the toaster won't fix, especially raisin bread. Hungry birds
>and deer will eat most anything, bluejays love canned cat food. It's
>been an exceptionally rough winter, cold in the single digits and many
>feet of snow covering whatever food the critters could find. We put
>out bird seed, carrots, and baked goods every day... nothing edible
>goes in the trash. First thing this morning I put out part of our
>uneaten dinner, two saw-seege and a bunch of pasta, all long gone.

Bread is empty calories for your habituated critters.
Janet US