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Rsole Rsole is offline
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I know this is an old thread but I wanted to pass on some information.

I bought a jenn air grill at Lowes in 2005. The Brass burners finally burned out and the flare plates above them are burned out also. I just call their service line, had to wait several minutes for someone to answer. Explained what was wrong and they are sending me 3 new Cast Brass burners and 3 new flare plates. NO questions, no sending back the old parts first, etc.

That is good customer service.