Originally Posted by Steve B[_12_]

...
On Aug 2, 10:06 am, "Steve B" wrote:
"Nancy Young" wrote in message

news:KEC5o.28589$X%4.20078@hurricane...



wrote:

For several years, my deli manager has taken us out to eat once a year
with her bonus money as a way to say thank you. One restaurant we went
to was very expensive, but the service not so great. So, we actually
had a discussion of service while at the dinner.

Years ago, I had two coworkers who had very poor customer service
attitude. They could help a customer with an order just fine. But at
night, when closing up, they would turn out the lights early, and tell
people we were closed if somebody tried to order something. They knew
not to do it in front of me, but I knew they did it when I wasn't
there. I tried to explain to them that it is frustrating for a
customer to see the salad or meat they want, see an employee right
there, and not be able to get it. IN a business to sell food, why
refuse to sell it to them?

One night, after work, we went to Dairy Queen to get a milk shake. We
hurried to get there, but they were closed already. One lady got out
to go read the time on the door so that we could try and get their
earlier next time. The manager came to the door, let us in, and made
the milkshakes. My coworkers were completely impressed and now
understood what it was like to get good service late at night. They
were much better after that. It really helped them to see it from the
customer's point of view.

Cool story. Coincidentally enough, I was in a restaurant a few days
ago and commented that the servers tend to be on the young side,
with not a lot of experience eating out, so they'd know what good
service (or bad) was. Some restaurants don't do enough to make
them understand.

nancy

And some are so compound stupid that they don't know that they don't know
that the better they are at serving, the better their tip is. They think
they get paid and tipped for just being there.


Not all servers earn tips. My story above was about deli clerks. We
can get fired for accepting a tip. We're supposed to provide good
service because that is our job.

reply: People can get fired for taking tips? If I knew that, I would not
patronize the place. And I would tell the owner why.

Steve

visit my blog at Coronary Artery Bypass Graft (CABG) Surgery Blog