Clyde, what is your winery? Where is it?


"Clyde Gill" > wrote in message
...
>
> >
> >When someone asks for Chablis like that, that's a clear opportunity
> >to educate that person in a helpful way.
>
> We pride ourselves in how we help educate our customers. What I've
> found that is most important is to not treat everyone the same. Some
> people will want to know the difference, others don't care to hear it.
>
> Visiting our winery affords the opportunity to speak with either the
> viticulturist or the enologist, which is relatively rare for this
> area. What I say on the usenet is usually a world away from what I'd
> say to the customer. Here is where I air my concerns and vent my
> frustrations so it doesn't end up happening in the salesroom!
>
>
> >
> >Most customers don't need a lecture, most customers are happy to learn
> >new things when not made to feel stupid in the process.
> >
>
> Think of me as your customer.
>
> Sounds like this is or was your field. May I ask what your experience
> is with customers?
>
> clyde
>