On Wed, 15 Oct 2008 14:08:53 -0500, Isabella Woodhouse
> wrote:

>In article >,
> Melba's Jammin' > wrote:
>
>> I received a letter today that contained two $5 coupons for Kerr jars.
>> This is partial text of the letter: "Our quality assurance team examined
>> the sample products and reviewed the written information then submitted
>> their findings. The issues related to smooth embossing and glass
>> imbedded in the body of the jar are considered cosmetic flaws by the
>> manufacturer. Jars with cosmetic flaws are suitable to use for fresh
>> preserving.
>>
>> An examination of the shattered jar and dented lids and bands showed
>> this damaged (sic) occurred during shipping or warehousing. Although we
>> have quality inspection on our production and packaging lines, we are
>> unable to control all the outside factors that come in contact with our
>> products. But, you helped us isolate an area of distribution that needs
>> our further attention. Our operations group will receive this feedback
>> so they can take the necessary steps to ensure our reach (sic) the store
>> shelf without damage.
>>
>> Jar breakage that occurs during or just after processing is related to
>> thermal shock. It is attributed to such factors as invisible stress or
>> scratches on the glass or temperature differentials. Lids not sealing
>> may be the result of many minor concerns. Overall we have not seen an
>> increase in the number of non sealing lids reported this year."
>>
>> In my reply I asked yet again where the jars are manufactured.
>>
>> FWIW.
>
>Well it sounds like short shrift to me. It tests the imagination to
>wonder just how they can shrug off responsibility for shipping damage
>when you consider the shoddy way the jars are packed. That thin plastic
>covering is no protection and even the cardboard "tray" seems
>unstructural w/o the plastic shrink wrap. Maybe with the increase in
>home preserving, there might arise a little competition. That the rings
>are going to be easily dented in such a "package" is a no-brainer. So
>they obviously don't care.
>
>Isabella

I am sure that the trays are stacked and then shrink wrapped. What I
don't like is having the lids put on the jars.