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Melba's Jammin' Melba's Jammin' is offline
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Default The continuing saga of my correspondence with Jarden

I received a letter today that contained two $5 coupons for Kerr jars.
This is partial text of the letter: "Our quality assurance team examined
the sample products and reviewed the written information then submitted
their findings. The issues related to smooth embossing and glass
imbedded in the body of the jar are considered cosmetic flaws by the
manufacturer. Jars with cosmetic flaws are suitable to use for fresh
preserving.

An examination of the shattered jar and dented lids and bands showed
this damaged (sic) occurred during shipping or warehousing. Although we
have quality inspection on our production and packaging lines, we are
unable to control all the outside factors that come in contact with our
products. But, you helped us isolate an area of distribution that needs
our further attention. Our operations group will receive this feedback
so they can take the necessary steps to ensure our reach (sic) the store
shelf without damage.

Jar breakage that occurs during or just after processing is related to
thermal shock. It is attributed to such factors as invisible stress or
scratches on the glass or temperature differentials. Lids not sealing
may be the result of many minor concerns. Overall we have not seen an
increase in the number of non sealing lids reported this year."

In my reply I asked yet again where the jars are manufactured.

FWIW.
--
-Barb, Mother Superior, HOSSSPoJ
http://web.mac.com/barbschaller, Thelma and Louise
On the Road Again - It is Finished