I write this reluctantly because I really think Silk Road Teas has some
wonderful teas... The new guy is nice and friendly... However their
service...
I bought about $300.00 worth of teas from them but when the parcel came the
Liu An basket (I bought the whole basket of it) was not there, despite being
on the packing list. I called. The basket came later. Tastes differ, but to
my opinion this was like some other tea in Liu An basket. My wife who drinks
Liu An almost exclusively for quite some time now, also said that this was
something else. I think it was LiuAn all right, but very low quality.

I decided to send it back with some other teas that I did not like as much
as I thought I would and... I called, I left messages... Nothing. Then I
finally get to the lady who gracefully told me that UPS will pick up the
package tomorrow... A week passed - the package still sits at my front door.
I call, I leave messages...

Sasha.