"sf" > wrote in message
...
> On Wed, 20 Oct 2004 00:47:25 GMT, "Michael H."
> > wrote:
>
>> Pampered Chef & Tupperware are good about that thing. I know my mom had
>> what had to be a 30 year old cake carrier from Tupperware, it got set
>> down
>> on a burner and melted, we got a new one.
>
> The deal with Tupperware is if they still MAKE IT... they'll
> replace it. Sometimes you're SOL, because you bought
> something that was a "flash in the pan". I've never taken
> advantage of their offer - but I'm considering it after some
> pieces have taken a 20+ year beating... and that's only the
> lids.

Unless their policy has changed recently, if they no longer make it and
you've got all the pieces of a particular product, they usually give you a
credit towards another purchase. But if it's a product you purchased 30
years ago for 5.95, don't expect much of a credit.

OTOH, if they don't make the exact item but have updated the model, you will
be given the new item if your old one is defective. "Crisp-It" lettuce
keeper & "Rectangular Cake Taker" come to mind. Defective ones are being
replaced with "Super Crisp-It" & "Deluxe Rectangular Cake Taker"
respectively.

Gabby