Customer service
 

Several months ago (12 to 18) I purchased a reconditioned cuisinart large
waffle maker (makes 6). a week or so ago the front temperature know broke
off. The knob clips in with 2 plastic snaps.

I looked on the web for a replacement knob - not available.

So I contacted Cusinart customer service and explained my need. After a
while the lady on the other end of the phone came back and said they do not
make that part as a separate item.

The long and the short of it is yesterday a big box arrived with a brand new
waffle maker and the return authorization to send back the broken waffle
maker. There was no charge.

Damn - that's good service.

Congratulations to Cuisinart!


--
Old Scoundrel

(AKA Dimitri)

Customer service
 

Dimitri wrote:
> The long and the short of it is yesterday a big box arrived with a
> brand new waffle maker and the return authorization to send back the
> broken waffle maker. There was no charge.
>
> Damn - that's good service.
>
>Congratulations to Cuisinart!

Excellent! Good tap on the head for the Cuisinart folks!

Jill

Customer service
 

Dimitri wrote:
>
> Several months ago (12 to 18) I purchased a reconditioned cuisinart large
> waffle maker (makes 6). a week or so ago the front temperature know broke
> off. The knob clips in with 2 plastic snaps.
>
> I looked on the web for a replacement knob - not available.
>
> So I contacted Cusinart customer service and explained my need. After a
> while the lady on the other end of the phone came back and said they do not
> make that part as a separate item.
>
> The long and the short of it is yesterday a big box arrived with a brand new
> waffle maker and the return authorization to send back the broken waffle
> maker. There was no charge.
>
> Damn - that's good service.
>
> Congratulations to Cuisinart!

Excellent customer service indeed. Getting harder and harder to find
though :(
>
> --
> Old Scoundrel
>
> (AKA Dimitri)

Customer service
 

"Dimitri" > wrote in message
...
> Several months ago (12 to 18) I purchased a reconditioned cuisinart large
> waffle maker (makes 6). a week or so ago the front temperature know broke
> off. The knob clips in with 2 plastic snaps.
>
> I looked on the web for a replacement knob - not available.
>
> So I contacted Cusinart customer service and explained my need. After a
> while the lady on the other end of the phone came back and said they do
> not make that part as a separate item.
>
> The long and the short of it is yesterday a big box arrived with a brand
> new waffle maker and the return authorization to send back the broken
> waffle maker. There was no charge.
>
> Damn - that's good service.
>
> Congratulations to Cuisinart!

This is SO good to know! My Cuisinart food processor lid closure is bent
out of shape. Literally. It's not long for this world. I don't use the FP
all THAT much but when I do, I **do**. So I'm going to give the customer
service center a call and hope for the best.

Thanks, Dimitri.

TammyM

Customer service
 

"TammyM" > wrote in message
...
>
> "Dimitri" > wrote in message
> ...
>> Several months ago (12 to 18) I purchased a reconditioned cuisinart large
>> waffle maker (makes 6). a week or so ago the front temperature know broke
>> off. The knob clips in with 2 plastic snaps.
>>
>> I looked on the web for a replacement knob - not available.
>>
>> So I contacted Cusinart customer service and explained my need. After a
>> while the lady on the other end of the phone came back and said they do
>> not make that part as a separate item.
>>
>> The long and the short of it is yesterday a big box arrived with a brand
>> new waffle maker and the return authorization to send back the broken
>> waffle maker. There was no charge.
>>
>> Damn - that's good service.
>>
>> Congratulations to Cuisinart!
>
> This is SO good to know! My Cuisinart food processor lid closure is bent
> out of shape. Literally. It's not long for this world. I don't use the
> FP all THAT much but when I do, I **do**. So I'm going to give the
> customer service center a call and hope for the best.
>
> Thanks, Dimitri.
>
> TammyM


Let us know what they say.


--
Old Scoundrel

(AKA Dimitri)

Customer service
 

Dimitri wrote:
>
> "TammyM" > wrote in message
> ...
>>
>> "Dimitri" > wrote in message
>> ...
>>> Several months ago (12 to 18) I purchased a reconditioned cuisinart
>>> large waffle maker (makes 6). a week or so ago the front temperature
>>> know broke off. The knob clips in with 2 plastic snaps.
>>>
>>> I looked on the web for a replacement knob - not available.
>>>
>>> So I contacted Cusinart customer service and explained my need.
>>> After a while the lady on the other end of the phone came back and
>>> said they do not make that part as a separate item.
>>>
>>> The long and the short of it is yesterday a big box arrived with a
>>> brand new waffle maker and the return authorization to send back the
>>> broken waffle maker. There was no charge.
>>>
>>> Damn - that's good service.
>>>
>>> Congratulations to Cuisinart!
>>
>> This is SO good to know! My Cuisinart food processor lid closure is
>> bent out of shape. Literally. It's not long for this world. I don't
>> use the FP all THAT much but when I do, I **do**. So I'm going to
>> give the customer service center a call and hope for the best.
>>
>> Thanks, Dimitri.
>>
>> TammyM
>
>
> Let us know what they say.
>
>
I love my Cuisinart FP. I work it like a draft horse, and it still
works as good as ever.

--Bryan