When to pick up cod filets for fish and chips but I couldn't find any. I
walked up to the customer service counter and asked if they had any, saying
I wanted them to make fish and chips.

Well I got instant attention from one of the managers who looked up at me
and smiled and asked in an English accent "You make fish and chips?" I said
I'm going to try.

He came out and walked me to the frozen fish bins and began telling me of
the various pubs around here that he thought had good fish and chips.

He asked me how many packs I needed and I said one. He reached in and gave
me one (3 filets/ea.). Then looking back down into the bin he reached in
and pulled out another pack and said, "since this pack doesn't have a price
tag, please take it with our compliments!"

I thanked him and he walked off smiling and so did I!

What a surprise!!!

Andy

In article >, Andy <q> wrote:

> When to pick up cod filets for fish and chips but I couldn't find any. I
> walked up to the customer service counter and asked if they had any, saying
> I wanted them to make fish and chips.
>
> Well I got instant attention from one of the managers who looked up at me
> and smiled and asked in an English accent "You make fish and chips?" I said
> I'm going to try.
>
> He came out and walked me to the frozen fish bins and began telling me of
> the various pubs around here that he thought had good fish and chips.
>
> He asked me how many packs I needed and I said one. He reached in and gave
> me one (3 filets/ea.). Then looking back down into the bin he reached in
> and pulled out another pack and said, "since this pack doesn't have a price
> tag, please take it with our compliments!"
>
> I thanked him and he walked off smiling and so did I!
>
> What a surprise!!!

Andy, your experience typifies the superb customer service at Trader
Joes. They ought to write a book about customer service and get the
management of competing stores to read it.

kilikini said...

> Wow, that's a rarity! Hope you enjoy it, Andy.
>
> kili


kili,

Thanks. I plan to enjoy it more, no matter what.

Andy

Andy wrote:

>He reached in and gave
> me one (3 filets/ea.). Then looking back down into the bin he reached in
> and pulled out another pack and said, "since this pack doesn't have a price
> tag, please take it with our compliments!"
>
> I thanked him and he walked off smiling and so did I!
>
> What a surprise!!!

Great luck there Andy. Hope you really enjoy it
--
Cheers
Chatty Cathy - who will be over shortly for F&C

BTW, Jill?

Thanks for changing my mind!

<smootch>

Andy

Andy wrote:
> When to pick up cod filets for fish and chips but I couldn't find
> any. I walked up to the customer service counter and asked if they
> had any, saying I wanted them to make fish and chips.
>
> Well I got instant attention from one of the managers who looked up
> at me and smiled and asked in an English accent "You make fish and
> chips?" I said I'm going to try.
>
> He came out and walked me to the frozen fish bins and began telling
> me of the various pubs around here that he thought had good fish and
> chips.
>
> He asked me how many packs I needed and I said one. He reached in and
> gave me one (3 filets/ea.). Then looking back down into the bin he
> reached in and pulled out another pack and said, "since this pack
> doesn't have a price tag, please take it with our compliments!"
>
> I thanked him and he walked off smiling and so did I!
>
> What a surprise!!!
>
> Andy

Wow, that's a rarity! Hope you enjoy it, Andy.

kili

Andy wrote:
> When to pick up cod filets for fish and chips but I couldn't find
> any.
(snippage)
> He asked me how many packs I needed and I said one. He reached in and
> gave me one (3 filets/ea.). Then looking back down into the bin he
> reached in and pulled out another pack and said, "since this pack
> doesn't have a price tag, please take it with our compliments!"
>
> Andy

Fantastic! Let us know how the fish & chips turn out.

Jill

Andy wrote:
> BTW, Jill?
>
> Thanks for changing my mind!
>
> <smootch>
>
> Andy

Heheh. Crab cakes sounded good, too. Were it not for my great cod
misadventure I doubt you'd have ever thought of it

Stan Horwitz wrote:
>
> Andy, your experience typifies the superb customer service
> at Trader Joes. They ought to write a book about customer
> service and get the management of competing stores to read it.

Absolutely agree. The people working there seem
genuinely happy to be working there, unlike every
other supermarket.

For a long time, I always tied to plan my shopping
to minimize the number of stores I'd visit, although
I still often visit three or four in one trip to
find all the ingredients I want at an acceptable
quality.

But recently I've found myself planning to swing
by TJ's even if I didn't need anything from them
that day. I've decided I like shopping there,
all other supermarkets are a chore. I like the
free samples, of course, and seeing what will be
offered next. However, the stores vary a lot in
their free samples. My favorite store offers
a varied selection, while my least favorite about
half the time is sampling the garlic fries.

Today, I bought my first beef in a couple years.
It appears to be a new product for TJ's. It is
an Australian frozen ribeye steak, completely
range-fed, never in a feedlot. That satisfies
my concerns about safety, because there's never
been a case of BSE in Australia. Tomorrow,
I will see how it tastes.

On Apr 28, 1:20 pm, Andy <q> wrote:
> When to pick up cod filets for fish and chips but I couldn't find any. I
> walked up to the customer service counter and asked if they had any, saying
> I wanted them to make fish and chips.
>
> Well I got instant attention from one of the managers who looked up at me
> and smiled and asked in an English accent "You make fish and chips?" I said
> I'm going to try.
>
> He came out and walked me to the frozen fish bins and began telling me of
> the various pubs around here that he thought had good fish and chips.
>
> He asked me how many packs I needed and I said one. He reached in and gave
> me one (3 filets/ea.). Then looking back down into the bin he reached in
> and pulled out another pack and said, "since this pack doesn't have a price
> tag, please take it with our compliments!"
>
> I thanked him and he walked off smiling and so did I!
>
> What a surprise!!!
>
> Andy


Hmm. Now, let's see. I like Italian sausage ;-)) -- Think I'll hang
around and see if I can find a guy with an Italian accent to give me
some attention, and see how long it takes for him to give me a
sausage.
Dee Dee

jmcquown said...

> Andy wrote:
>> BTW, Jill?
>>
>> Thanks for changing my mind!
>>
>> <smootch>
>>
>> Andy
>
> Heheh. Crab cakes sounded good, too. Were it not for my great cod
> misadventure I doubt you'd have ever thought of it


I'll never tell!

Andy

kilikini wrote:
> Dee Dee wrote:
>> On Apr 28, 1:20 pm, Andy <q> wrote:
>>
>>
>> Hmm. Now, let's see. I like Italian sausage ;-)) -- Think I'll hang
>> around and see if I can find a guy with an Italian accent to give me
>> some attention, and see how long it takes for him to give me a
>> sausage.
>> Dee Dee
>
> I think that depends upon just what you're asking for. <wink> :~)
>
> kili
>
>
OK, that's it!! I'm outta here :P

--
Cheers
Chatty Cathy

Dee Dee wrote:
> On Apr 28, 1:20 pm, Andy <q> wrote:
>
>
> Hmm. Now, let's see. I like Italian sausage ;-)) -- Think I'll hang
> around and see if I can find a guy with an Italian accent to give me
> some attention, and see how long it takes for him to give me a
> sausage.
> Dee Dee

I think that depends upon just what you're asking for. <wink> :~)

kili

"Andy" <q> wrote in message ...
> When to pick up cod filets for fish and chips but I couldn't find any. I
> walked up to the customer service counter and asked if they had any,
> saying
> I wanted them to make fish and chips.
>
> Well I got instant attention from one of the managers who looked up at me
> and smiled and asked in an English accent "You make fish and chips?" I
> said
> I'm going to try.
>
> He came out and walked me to the frozen fish bins and began telling me of
> the various pubs around here that he thought had good fish and chips.
>
> He asked me how many packs I needed and I said one. He reached in and gave
> me one (3 filets/ea.). Then looking back down into the bin he reached in
> and pulled out another pack and said, "since this pack doesn't have a
> price
> tag, please take it with our compliments!"
>
> I thanked him and he walked off smiling and so did I!
>
> What a surprise!!!
>
> Andy
>
>

You're lucky!