Competitive situations, cost cutting demands from restaurateurs and
playing games with quotes to customers have placed some restaurants in
a potentially bad situation. Warranties on point of sale hardware are
not what they were in recent years and to assume that they are places
your restaurant in a bad position.

A large number of point of sale dealers and Internet sites are passing
the full manufacturer’s warranty to the end user. In most cases this
means that you get a 3-year warranty on the entire system. You are
covered for parts and labor for 3 full years. About the only thing
that is not covered is abuse, lightning strikes and other “Acts of
God”.

It wasn’t that long ago that a point of sale system came with a
warranty that covered you for 90 days to at most a year. Different
companies played with these numbers, jockeying for position to gain
your favor. All the time, they were getting the 3-year warranty from
the manufacturer and only passing the 90 day to a year to you.

Through the demands of competition and other forces point of sale
companies began passing the manufacturer warranty to restaurants.
Before they knew it restaurant owners had just placed their
restaurants in the position of being without their terminal for
several days, if not a week or more.

Manufacturer warranty means that the manufacturer or one of their
warranty repair centers is going to repair the product and ship it
back. This requires you to ship the product to the repair center,
have it repaired and then they will ship it back to you. This does
NOT mean that you get loaner equipment while yours is being repaired.

Remember that 90 day to a year warranty that the dealer used to
offer? That warranty usually included loaner equipment for you to use
while yours was being repaired. Once called, the dealer would send a
technician out to your restaurant and bring you loaner equipment.
They would take the broken piece back, send it off for repair and then
come back out to exchange it once it was repaired.

Big difference, especially if you are a small operator with only a
couple of terminals. Even though it may sound better to have a 3-year
manufacturer warranty it may not be as good as you think.

With the dealer warranty the restaurant did not suffer a large amount
of down time but the dealer was making trips, paying for shipping and
loosing money. With the rising cost of doing business most dealers do
not offer the on-site warranty as their standard offering any longer.

There are manufacturers and dealers who are now offering “Hot Swap”
plans that give you the option of upgrading your warranty to include
on-site and loaner equipment. Plans range from $200 per terminal per
year and up.

With regard to warranties do not assume anything. Ask. You need to
know the exact position that you are placing yourself in with regard
to warranty repairs. Just because you are buying from a local dealer
does not mean that they are going to run out a 10:00 PM on a Saturday
and bring you a loaner printer. Chances are, they will not without an
additional charge.

My POS

www.MyPosPrinter.com
www.MyPosTerminal.com

>
> My POS

You keep using that acronym. I don't think it means what you think it
means. In the meantime, could you please stop spamming this newsgroup?

Matthew (what is it? Spam rfe week?)

--
"All you need to start an asylum is an empty room and the right kind of
people". Alexander Bullock ("My Man Godfrey" 1936):

On Jun 12, 7:02*pm, "Matthew L. Martin" > wrote:
> > My POS
>
> You keep using that acronym. I don't think it means what you think it
> means. In the meantime, could you please stop spamming this newsgroup?
>
> Matthew (what is it? Spam rfe week?)
>
> --
> "All you need to start an asylum is an empty room and the right kind of
> people". Alexander Bullock ("My Man Godfrey" 1936):

I have been very careful not to talk about specific product(s) so not
to anger or create the image of spam. I have noticed in recent posts
that you have been very agressive in pointing out people who are truly
pushing products to this group. I have tried very hard not to do
this.

POS in the business world means Point of Sale and the posts that I
have put up all pretain to restaurant point of sale. The posts have
been about various aspects of restaurant managment as it related to
point of sale equipment and systems.

I have talked about used point of sale equipment, building your own
point of sale system and other such equipment related posts. This
post is specifically about warranties on point of sale equipment.

Not once have I proposed a piece of equipment.

Not once have I asked someone to visit a site or look at a piece of
hardware.

I truly know better than to do that.

Just because you mistook the acronym for my industry or may not be
interested in restaurant point of sale does this make me a spammer?
You may not be interested in some of the other equipment people are
discussing here but that certainly does not make them a spammer
either.

If you are telling me that I am not welcome here, then that is another
thing. However, I feel that I am a legitimate member of this group
with legitimate ideas and can be a contributor with my years of
experience in the restaurant point of sale industry.

I am truly sorry if this offends you. None was intended.

My POS wrote:
> On Jun 12, 7:02 pm, "Matthew L. Martin" > wrote:
>>> My POS
>> You keep using that acronym. I don't think it means what you think it
>> means. In the meantime, could you please stop spamming this newsgroup?
>

snippage of massive whining.

> I am truly sorry if this offends you. None was intended.

If you don't want to offend, stop trying to sell restaurant point of
sale equipment in a food equipment (NOT *RESTAURANT* EQUIPMENT) news
group. Another words, if you must spam, spam somewhere else.

Matthew

--
"All you need to start an asylum is an empty room and the right kind of
people". Alexander Bullock ("My Man Godfrey" 1936):

My POS wrote:

> POS in the business world means Point of Sale

Pardon me, sir or madame, but in Usenet-speak, POS means something
entirely different. JMTCW
--
Janet Wilder
Bad spelling. Bad punctuation
Good Friends. Good Life

On Jun 12, 9:19*pm, Janet Wilder > wrote:
> My POS wrote:
> > POS in the business world means Point of Sale
>
> Pardon me, sir or madame, but in Usenet-speak, POS means something
> entirely different. JMTCW
> --
> Janet Wilder
> Bad spelling. Bad punctuation
> Good Friends. Good Life

You people need to get your mind out of the gutter.

It is like you find a group that you think might welcome your input
and experience and you are greeted with contempt and harsh words. I
am finding just the opposite here.

Sadly it seems that this is a closed group that does not want new
thoughts or ideas. You have someone who truly wants to add to the
group and not offend and the results are just the opposite.

I certainly hope that you do not continue to treat new members as you
have treated me or your group will fall apart due to lack of new
ideas. But in the end, we all get what we earn through our efforts.

I truly feel sorry for having attempted to add to the group.

Congratulations. You have just run off another person who had
something to contribute about restaurant equipment.

"My POS (Point of Sale)" > wrote in message
I certainly hope that you do not continue to treat new members as you
have treated me or your group will fall apart due to lack of new
ideas. But in the end, we all get what we earn through our efforts.

I truly feel sorry for having attempted to add to the group.

Congratulations. You have just run off another person who had
something to contribute about restaurant equipment.

*****************************************

You need a thick skin to be on Usenet. One person should not run you off if
you are sincere. Most of the people participating here are home cooking
enthusiasts, now commercial equipment users, but good information is always
welcome. .

Janet Wilder wrote:
> My POS wrote:
>
>> POS in the business world means Point of Sale
>
> Pardon me, sir or madame, but in Usenet-speak, POS means something
> entirely different. JMTCW

I hesitated to jump on this spammer because my daughter works for an
industry leader in POS software for the food service industry. Once I
found out that her employers were as outraged as I about this kind of
post. I knew that I had to make an issue about it. If I had thought that
they approved, I would have taken it up with them, personally.

Matthew

--
"All you need to start an asylum is an empty room and the right kind of
people". Alexander Bullock ("My Man Godfrey" 1936):

On Jun 12, 11:18*pm, "Matthew L. Martin" > wrote:
> Janet Wilder wrote:
> > My POS wrote:
>
> >> POS in the business world means Point of Sale
>
> > Pardon me, sir or madame, but in Usenet-speak, POS means something
> > entirely different. JMTCW
>
> I hesitated to jump on this spammer because my daughter works for an
> industry leader in POS software for the food service industry. Once I
> found out that her employers were as outraged as I about this kind of
> post. I knew that I had to make an issue about it. If I had thought that
> they approved, I would have taken it up with them, personally.
>
> Matthew
>
> --
> "All you need to start an asylum is an empty room and the right kind of
> people". Alexander Bullock ("My Man Godfrey" 1936):

Really. You can move on now because I am.

I did notice that you were quick to jump on myself and another new
member this week. You were so quick to condemn he and I and come down
on us like a pack of wolves on fresh meat. However, you gave a free
pass to the dog groomer and someone selling tennis shoes. It was the
people who had posts about restaurant equipment that you attacked
instead of the obvious spammers.

Please go kick another dead horse as you have sufficiently killed this
one.

"My POS (That is Point of Sale for the Gutter Minded)" > wrote:

> I did notice that you were quick to jump on myself and another new
> member this week. You were so quick to condemn he and I and come down
> on us like a pack of wolves on fresh meat. However, you gave a free
> pass to the dog groomer and someone selling tennis shoes. It was the
> people who had posts about restaurant equipment that you attacked
> instead of the obvious spammers.

I missed the dog groomer, and the tennis shoe people are spamming
by automaton from Google Groups, so no real person is reading the
responses, and very many newsgroup readers killfile all Google Group
posts because of the spam level coming from there. It is often
easier to just ignore a single spam post. In fact I almost never
respond to them.

Now, as it happens, I am in the market for POS equipment and software.
I had even come across your website a few weeks ago doing various
searches. By persistently spamming a newsgroup you have just ensured
that I will not purchase from you.

Bill Ranck
Blacksburg, Va.