"jt august" > wrote in message
...

>
> It may seem silly, thinking that spoons are small, and so washing them
> may not seem a big deal. But it is like pennies. One penny isn't much.
> A handful of pennies may add up to a small bit. A truckload of pennies
> might be enough for a nice vacation, but the volume is noticeable. A
> few spoons is not much. But a silverware tray of spoons is significant.
> And many cities have health codes that mandate all silverware be double
> washed. If the silverware is mixed, it then all has to be separated,
> stored, and if the place in question wraps its silverware inside the
> napkin, then that is an extra set of motions for each napkin. All those
> extra bits add to labor, and thus to labor costs.
>
> Grumble as much as you want, but when the impact is a bottom line jolt
> to satisfy that one in 300 customers when anyone can ask for a spoon and
> only those who want one will dirty one, and it should be clear why
> management has made this decision.
>
> jt

Yep, it may sound silly, but when I ordered a Dos XXX and was asked "Do you
want a glass?" and didn't get one, I won't be going back -- it could've been
the wait-person's decision -- or yet, it could've been management's!!!!
Plopping a bottle of beer down in front of a 70+ year-old woman is not my
idea of even a pizza joint's management decision. At any rate, the pizza
wasn't that special either. :-))
Dee Dee