and Dee - Amazon will send u a shipping label and pay for u to ship it back and
send u a new replacement.. all for free. i was sooo happy about there
exchange policy when something i bought broke a few months ago..

--

Laura

-Sautéed poo is still poo


"Sheldon" > wrote in message
oups.com...
"Dee Dee" wrote:
> "Sheldon" wrote:
> > "Dee Dee" wrote:
> > > "Sheldon" wrote:
> > > > "Dee Dee" wrote:
>
> > > > > I ordered a Batali 6-qt enameled cast iron pot on the 17th, received
> > > > > it yesterday, the 21st. ?Good, fast shipping.
>
> > > > > Bought 2-17; cost $79, marked down from $99; today I see it is on sale
> > > > > for $69.
>
> > > > > I have often wondered if Amazon ships without knowing whether a
> > > > > product is defective in some way, as they cannot check every item they
> > > > > send out. ?Once I went to a lot of trouble returning a broken item,
> > > > > vowing never to try to return a product again as I did not get all my
> > > > > money back, as there were shipping charge adjustments.
>
> > > > > I received some defective Fiesta bowls and I contacted Fiesta and they
> > > > > were kind enough to make good my bowls.
>
> > > > > So today I am wondering about my pot because it is chipped on the top
> > > > > rim a little, which is not enough to matter (I don't think) in the
> > > > > scheme of cooking.
>
> > > > >http://tinypic.com/2exvnv5.jpg
>
> > > > > I will not return it because it does weigh a lot, but would like to
> > > > > get another $10 off, since it has been so little a time, since I
> > > > > ordered it. ?But I suppose they are not like my good-friend Costco,
> > > > > who will make good on an item that has been reduced within 30 days
> > > > > after purchase.
>
> > > > > The numbers I called Amazon were 206-266-2335 - discontinued
> > > > > and
> > > > > 1-800-201-7575 - automated directions, no way to get to a person
>
> > > > > Thanks for reading.
> > > > > Dee
>
> > > > You paid for new. ?If it's chipped Amazon should make an exchange, and
> > > > they should give you the new sale price too. ?To contact Amazon go
> > > > hehttp://tinyurl.com/yutg2q
>
> > > > They will call you.
>
> > > >https://i-2003.estara.com/UI/gui.php...200156&account...
>
> > > > Sheldon- Hide quoted text -
>
> > > > - Show quoted text -
>
> > > ?Thank you! ?I cannot thank you enough for helping me. I have already
> > > called and things are taken care of to my satisfaction. ?I guess I
> > > will not have to worry about making Amazon purchases so much now. ?I
> > > do order from them a lot.
> > > Dee Dee
>
> > Glad to help. Bookmark that Amazon thingie... you'll never find it at
> > their site, it's well hidden.
>
> > So, will they replace the pot (it's dangerous to use with that chip),
> > will you get the new sale price?
>
> > Sheldon- Hide quoted text -
>
> They will refund me the $10. I was pleased about that. I didn't
> mention the chip as I am pondering it. Shipping it back is so
> difficult and I am also wondering if they will have any left to re-
> ship after it is received. Of course, the longer I wait, they will
> not have any left.
>
> But, I'm wondering about your remark, "it's dangerous to use with that
> chip." That concerns me.
>
> I recall so well my experience with Le Creuset and trying to get
> replacements for 3 pieces. I posted the pictures previously and as I
> recall, many thought I had disrespected (to use a new word) my pots.
> Actually I didn't use them any longer because I felt that I had
> digested all of the enamel (glass/sand) that had come off into the
> cooking. Here is the url I posted long
> ago.http://freepages.family.rootsweb.com...FamilyPage/lec...
> I think of it every time someone asks about the Le Creuset.
>
> Regarding the chip, can you tell me what the concerns are?
> Appreciated.
>
> PS, Yes, I copied the email with the information you sent. Thanks
> again.
> Dee

Over time and with use that chip will become larger (that area will
also rust), and porcelain is glass (that's not enamel, it's
porcelain), so where do you think the next glass sliver will end up...
in sombody's intestines of course... chipped porcelainized cookware is
very dangerous, get rid of it. Porcelainized cookware is very old
fashioned, developed as a way to have nonreactive cookware before the
advent of stainless steel. I'd not own any porcelainized cast iron,
none are worth the ridiculously high prices they charge, and none
offer any cooking advantage... other than that they are available in
pretty colors that may match your panties. And if you must have
pretty cookware crockery ovenware is in every way a far superior
choice. Were it you asked my opinion I'd say send it back for a
credit and buy something else.... I truly don't comprehend your
aversion to repacking that piece and sending it back... typically
Amazon will send the carrier to pick it up. I make a lot of purchases
from Amazon, occasionally I do return something because it arrived
damaged, I've had absolutely no problems with making returns, Amazon
is much too big to hassle its customers over returns. People who are
in love with Le Creuset and its ilk do indeed have more dollars than
brain cells... it's just cheapo cast iron after all... no cast iron
pot is worth more than $10-$15... and only that because it makes a
good door stop. If as you say it weighs too much for you to do a one
time return than it certainly weighs too much for you to live with for
frequent or even occasional use as cookware. Please send it back,
it's damaged beyond utileness... were that chip on the exterior then
it would be a cosmetic blemish there's little danger, but with that
chip at the top inside edge (I only now just looked at your pic) that
pot is literally scrap... send it back, use it as a planter, or toss
it into the trash, but do not use it as cookware.

Sheldon