On 22 Feb 2007 15:06:12 -0800, "Dee Dee" > wrote:

>I ordered a Batali 6-qt enameled cast iron pot on the 17th, received
>it yesterday, the 21st. Good, fast shipping.
>
>Bought 2-17; cost $79, marked down from $99; today I see it is on sale
>for $69.
>
>I have often wondered if Amazon ships without knowing whether a
>product is defective in some way, as they cannot check every item they
>send out. Once I went to a lot of trouble returning a broken item,
>vowing never to try to return a product again as I did not get all my
>money back, as there were shipping charge adjustments.
>
>I received some defective Fiesta bowls and I contacted Fiesta and they
>were kind enough to make good my bowls.
>
>So today I am wondering about my pot because it is chipped on the top
>rim a little, which is not enough to matter (I don't think) in the
>scheme of cooking.
>
>http://tinypic.com/2exvnv5.jpg
>
>I will not return it because it does weigh a lot, but would like to
>get another $10 off, since it has been so little a time, since I
>ordered it. But I suppose they are not like my good-friend Costco,
>who will make good on an item that has been reduced within 30 days
>after purchase.
>
>The numbers I called Amazon were 206-266-2335 - discontinued
>and
>1-800-201-7575 - automated directions, no way to get to a person
>
>Thanks for reading.
>Dee


On my packing slips from Amazon it says to go online at
www.amazon.com/returns. It also has the link to their return
policies. If the product you received is defective or wrong they will
pay the return shipping. I think (but it has been a while) that when
we returned a defective product that they issued a call tag and UPS
picked it up.

--
Susan N.

"Moral indignation is in most cases two percent moral,
48 percent indignation, and 50 percent envy."
Vittorio De Sica, Italian movie director (1901-1974)