"Larry Sher" > wrote in message
...
> When we got a 30" J-A gas cooktop 4 years ago, the grates allowed small
> pans to rock. That's because they were mis-manufactured. They had six
> "pot-supporting" prongs but every other one was 1/4 inch too low. So
> with only three prongs actually doing anything, small pans would rock.
> I complained. J-A sent me, at no charge, four new grates. They were
> identical to the ones I already had. I complained again. The J-A very
> pleasant customer support person said that what I was complaining about
> was a feature, "Three point support." Seriously, that's what she said.
> I said I did not consider marketing's ploy to make a flaw into a feature
> to be good business. She said that she thought new grates were in
> process and when ready would be sent to me, also at no charge. After
> some months, the new grates arrived and were correctly manufactured.
>
> As I've pointed out in previous posts on this subject, I consider J-A
> the Yugo of the appliance world. Anyone want four melted burner control
> knobs? No wait--I can't send them. We're still using them.
==
Why don't you try to get them to replace those? FWIW, I love my
JA (manufactured by Maytag) fridge. I knew it was a risky purchase but
it has so many features the others don't have and it has been a real
pleasure
to own/use (so far ;-)
==
>
> -Larry
>
> Vox Humana wrote:
>
> >If you have a small pan it will rock
> >because there is very little support.
> >
> >
> >
> >
>