"Cruise Junkie" > wrote in message
oups.com...
> Further to the earlier thread ("KitchenAid customer reations is the
> pits") I wish to let folks know that I finally reached someone with
> authority in KitchenAid and the matter discussed in that thread has
> been satisfactorily resolved. Through the discussion it was admitted
> by KitchenAid that the matter had not been handled by them to their
> satisfaction and they did apologize. I want others to know that being
> tenacious produced results that are mutually beneficial -- they have
> gained insight into some weak links in their operation and I have been
> reassured about the sincerity of their concern for customer
> satisfaction.
>
> At the same time I must comment that through the previous thread I was
> amazed at the occassional resort to name-calling and also at the
> passing off as fact information that is blatantly incorrect or based on
> perversion of what I said. It is not worth getting into here.

Glad to hear you got it sorted, and sorry if I appeared to come on a little
strong. However, I'm sure a call to the retailers would have seen you not
have to get so hot and bothered over this.

Be well!

Shaun aRe