On 2/21/2005 2:10 PM, Douglas wrote:
> The answer from Adagio Teas was that their tea is as fresh as possible
> and that I didn't infused it properly. I infused the English Market
> exactly the way I did Uptons and their tea was very clear and Uptons
> was dark and good. I was offered a refund if I returned the tea.
> Lets see ......... $4 worth of tea and I'd have to pay return postage
> and drive to the post office. I already trashed it anyway. Thanks
> everyone for all the posts. I learned a lot in the last couple of
> days.
>
> .

They missed such a great opportunity to send you the tea again (not the
brewer) and end up with a customer for life. That they didn't
automatically do this makes me think that what you received is a true
representative sample of their teas. Bad tea, bad customer service.
Thanks for the education.

On a hopefully better note - do you like the brewer?