On Sun, 9 Jan 2005 12:56:19 -0800, "Nexis" >
wrote:

> Wow...that's pretty bad. I've had service like that at Chevy's (which is why
> I never go there anymore) but not at Outback. I've had problems there, don't
> mistake me, but they were well handled by the manager when the time came.
> For example, I ordered a strip medium. It came out well done.

Chevy's has steak? They have steak fajitas, but I'm not
aware of a true steak on the menu. My husband says that
they have a steak that we order at an El Salvadoran
restaurant (can't remember what it's called) that is
marinated in cilantro and a bunch of other stuff. It's very
thin, so we don't even try to tell them what "doneness" we
want - they cook it and we eat it. I usually order it with
grilled garlic shrimp (Salvadoran surf & turf), cut the
steak into strips and eat it with the shrimp rolled in a
tortilla. YUM!

> I informed the
> server that it was overdone, and she argued, saying that she'd told me when
> I ordered that it would have a dark pink center. I showed her the steak and
> challenged her to show me any shade of pink. She stomped off with the steak
> in hand and returned ten minutes later with the SAME STEAK. They'd cooked it
> even more, and returned it to me.

I think she (or the kitchen crew) was too used to people
complaining about the slightest bit of pink and ran on
automatic after that.

> I laughed myself silly and in-between
> gasps for air, requested the presence of the manager. He apologized
> profusely and offered to personally make me another steak. He also offered
> dessert for everyone at the table, and then proceeded to bring me 2 gift
> certificates for $20 each. Now *that*, my friends, is a manager.

All's well that ends well!

Speaking of sending things back... don't get me started
about eggs benedict! My family cringes and always tries to
disuade me from ordering it when I see it on the menu,
because they know there's a good chance there will be a
"problem". Hey, why put it on your menu if you can't make
it right? I'm not even talking about the sauce (which is
usually wrong)... who on earth wants a HARD egg benedict?
SHEESH.

sf