"Ted Campanelli" > wrote in message
om...
> Last week my wife and I stopped at a local Outback for dinner. The
> salads and soup were EXCELLENT. The steaks, not bad, but nothing to
> write home about (we had the 14 oz rib eye - Rockhampton ?).
>
> Tonight we stopped there again. The soup and salad were inedible due to
> the excess of pepper and the steaks could have been used for resoling
> the shoes (14 oz rib eye dome medium - dark pink in the middle).
>
> When we complained we were told "We make our soups and salad dressings
> from scratch. We use the same recipe and they do not vary from day to
> day. I find it difficult to believe the steaks are tough. They are
> choice cut and tenderized to insure they are not tough (don't ask me
> what they 'tenderize' them with)." When I asked for replacements that
> did not have all the pepper I was given a run around and FINALLY told
> they would be replaced, but we would be charged for them. The same with
> the steak.
>
> We left. As we were leaving the manager said if we didn't pay he would
> call the police. He got "quite perplexed" when I asked if he would like
> my home address and phone to give to the police. Been 3 hours now and
> no call from the police.
>
> Needless to say, we will not be going back to that particular Outback
> again and I am notifying the main office about what happened.
>

Wow...that's pretty bad. I've had service like that at Chevy's (which is why
I never go there anymore) but not at Outback. I've had problems there, don't
mistake me, but they were well handled by the manager when the time came.
For example, I ordered a strip medium. It came out well done. I informed the
server that it was overdone, and she argued, saying that she'd told me when
I ordered that it would have a dark pink center. I showed her the steak and
challenged her to show me any shade of pink. She stomped off with the steak
in hand and returned ten minutes later with the SAME STEAK. They'd cooked it
even more, and returned it to me. I laughed myself silly and in-between
gasps for air, requested the presence of the manager. He apologized
profusely and offered to personally make me another steak. He also offered
dessert for everyone at the table, and then proceeded to bring me 2 gift
certificates for $20 each. Now *that*, my friends, is a manager.

kimberly