On Wed, 01 Dec 2004 19:22:15 GMT, Michael Plant wrote:

> Having gone this far, I'll say this: When a shop owner needs a team of
> apologists to keep people from fleeing the scene, we have the makings of a
> bad tea buying experience. Let's shop where people might have their bad
> days, but can generally manage to be polite to somebody on the telephone as
> well as somebody standing in front of them -- at the very same time.

*I* am not a "team." :P

As for having bad days, who's to say that Cathy's experience didn't
fall on a "bad day"? Perhaps it's just bum luck that her first phone
call was on a "bad day".
--
Derek

"A real star, the kind who haunts my memory night and day is the U.S.
soldier in Baghdad who saw a little girl playing with a piece of
unexploded ordinance . . . He pushed her aside and threw himself on it
just as it exploded." - Ben Stein