On 4/11/2021 11:44 AM, Graham wrote:

>>
>> I took a broken chair back to Ikea more than 10 years after I bought
>> it. One of the reasons I bought was that it came with a lifetime
>> guarantee. I had the receipt, but it was hardly legible. They tried to
>> deny the return saying that they no longer offer the life time
>> guarantee and said it was now only 10 years. I didn't care if they no
>> longer offer the life time guarantee. They did when I bought it.* I
>> got my money back.
>>
>>
>>
>>
> On another group some years ago, a poster wrote of the trouble he was
> having trying to return a product to Home Depot - in spite of the fact
> that he couldn't remember from whom he had bought the item.
> I got a lot of flack for questioning his morals.

Could be he had no morals to question