On 2021-04-11 8:20 a.m., Dave Smith wrote:
> On 2021-04-11 6:27 a.m., Gary wrote:
>> On 4/10/2021 1:43 PM, Sqwertz wrote:
> -sw
>>>
>>
>> Here's an interesting story about returning defective products.
>>
>> Back in 1972, I worked in a furniture store. One of the old salesmen
>> came in one morning with an old wind-up alarm clock that he had
>> purchased from Sears 13 years before. It had quit working so he was
>> going to the nearby Sears store at lunchtime to return it and complain.
>>
>> We all laughed.
>>
>> Sure enough though, he came back after lunch with a brand new free
>> replacement.
>>
>>
>
>
> I took a broken chair back to Ikea more than 10 years after I bought it.
> One of the reasons I bought was that it came with a lifetime guarantee.
> I had the receipt, but it was hardly legible. They tried to deny the
> return saying that they no longer offer the life time guarantee and said
> it was now only 10 years. I didn't care if they no longer offer the life
> time guarantee. They did when I bought it.* I got my money back.
>
>
>
>
On another group some years ago, a poster wrote of the trouble he was
having trying to return a product to Home Depot - in spite of the fact
that he couldn't remember from whom he had bought the item.
I got a lot of flack for questioning his morals.