On 4/11/2021 9:21 AM, Janet wrote:

>>
>> Here's an interesting story about returning defective products.
>>
>> Back in 1972, I worked in a furniture store. One of the old salesmen
>> came in one morning with an old wind-up alarm clock that he had
>> purchased from Sears 13 years before. It had quit working so he was
>> going to the nearby Sears store at lunchtime to return it and complain.
>>
>> We all laughed.
>>
>> Sure enough though, he came back after lunch with a brand new free
>> replacement.
>
> Back in the 1970's John bought a cheap serrated bread knife with a red
> plastic handle, which came with a 25 year guarantee. That was why he
> chose it. I laughed at the ridiculous guarantee so he secretly kept it.
> Men are like that.
>
> Damn thing fell apart when it was only 24 years old, so he sent it
> back to the manufacturer. They replaced it.
>
> Janet UK
>
Back in the 70's I worked for a company with a lifetime guarantee on all
products. We got very few back but the publicity and goodwill was
fantastic. The returns were not from defects but abuse, wear, accidents
and it made loyal customers. They were hobby products so if you made
one customer happy he told all the club members of his good experience.