On Thursday, November 19, 2020 at 4:35:22 PM UTC-10, Ed Pawlowski wrote:
> Never a fan of GE appliances but it is what the builder put in the
> kitchen of our house. We upgraded the models but stuck with the brand.
> For the most part, they are OK but after 22 months, the garbage disposal
> died.
>
> Went on line, made an appointment and a repair guy came out five days
> later. He found the problem, an internal seal let water into the
> electrical portion, dead short. OK, I'll order another and be back next
> week. There was a $99 service call even under warranty after one year.
>
> First problem, they brag they have most parts on the truck. He did have
> the smaller 1/4 hp but not the 1/2 hp model. Why not carry the better
> one and offer to up sell? Of course the model was not readily available
> so the appointment was moved another week. Meantime, it was delivered.
>
> The morning of the appointment I get a call and a recorded message that
> all calls are recorded and the line goes dead. Half hour later I get an
> email "Thank you for rescheduling your appointment" They moved it to
> Thursday. I called immediately but did not good. The snippy customer
> service person just said "be sure to answer the phone" and hung up.
>
> Today the same guy came out and quickly made the change for $69.
>
> Lesson learned. I can no longer crawl under sinks but my first
> inclination was to just dump the POS and put in an InSinkErator or
> Kitchen Aid like I've had in the past. Would have cost a few bucks more
> but they last for many years.
>
> The only thing GE did was assure I will never buy anything from them
> again. The repair guy that came out was good, he has no blame but has
> little support.
The first time I replaced our garbage disposal, I was unaware that the inlet for the dishwasher was supposed to be opened by removing the knock-out plug. That created quite a problem the first time we ran the dishwasher. Guess I should have read the instructions. OTOH, I never read the instructions.. I prefer to learn by trial and error.