On Thursday, November 19, 2020 at 8:35:22 PM UTC-6, Ed Pawlowski wrote:
> Never a fan of GE appliances but it is what the builder put in the
> kitchen of our house. We upgraded the models but stuck with the brand.
> For the most part, they are OK but after 22 months, the garbage disposal
> died.
>
> Went on line, made an appointment and a repair guy came out five days
> later. He found the problem, an internal seal let water into the
> electrical portion, dead short. OK, I'll order another and be back next
> week. There was a $99 service call even under warranty after one year.
>
> First problem, they brag they have most parts on the truck. He did have
> the smaller 1/4 hp but not the 1/2 hp model. Why not carry the better
> one and offer to up sell? Of course the model was not readily available
> so the appointment was moved another week. Meantime, it was delivered.
>
> The morning of the appointment I get a call and a recorded message that
> all calls are recorded and the line goes dead. Half hour later I get an
> email "Thank you for rescheduling your appointment" They moved it to
> Thursday. I called immediately but did not good. The snippy customer
> service person just said "be sure to answer the phone" and hung up.
>
> Today the same guy came out and quickly made the change for $69.
>
> Lesson learned. I can no longer crawl under sinks but my first
> inclination was to just dump the POS and put in an InSinkErator or
> Kitchen Aid like I've had in the past. Would have cost a few bucks more
> but they last for many years.
>
> The only thing GE did was assure I will never buy anything from them
> again. The repair guy that came out was good, he has no blame but has
> little support.

Yep! Sounds like once again, automated phone calls SUCK, service is practically nonexistent, people do the best they can with what they have, and the consumer pays and pays!

This is the world we have built ourselves, and IT SUCKS! :-(

John Kuthe...