In article >,
says...
> On Sat, 31 Aug 2019 07:26:41 +0100, S Viemeister
> > wrote:
> >I received a check/cheque yesterday from Whirlpool - a pro-rated refund
> >for a dryer, recalled due to fire hazard.
> >Needless to say, I replaced it with different brand (Candy).
> >
> >Currently, I have two cookers/stoves sitting in my kitchen - one waiting
> >to be connected, the other waiting to be disposed of. The one I'm
> >getting rid of was sold by Whirlpool, and is the _third_ in a series of
> >defective cookers - the first arrived with internal damage, was
> >returned, and replaced by a unit which failed rather spectacularly. It
> >took three visits by different repairmen, before I could persuade the
> >company to replace it under warranty. It blew at least 5 circuit boards
> >and a fan - the last time (the repair guy was still here) it looked like
> >fireworks had been set off in my kitchen, and I had to open all the
> >windows to get the stench out. Its replacement has now failed. It is out
> >of warranty, and I am out of patience.

Is that in US or in your Scottish kitchen?

If it's the latter then UK consumers are protected by the sale Of
Goods Act, long after the manufacturer's guarantee/warranty ran out.

https://www.theguardian.com/money/20....howtocomplain

"Shoppers are being sold short when expensive electrical goods break
down. If a TV or fridge packs up just one day after an initial one-year
guarantee, customers are told they have to pay for the repair - but the
truth is that retailers may be liable for up to six years.

Consumer experts say retailers are exploiting ambiguous legislation to
wriggle out of their responsibilities. Ministers, however, claim the law
is quite clear. The Sale of Goods Act offers protection against faulty
goods even when the manufacturer's guarantee has run out. The act says
goods must last a reasonable time - and that can be anything up to six
years from the date of purchase.

Which? - formerly the Consumers Association - says consumers should
argue strongly with retailers when a product breaks down within six
years. The Sale of Goods Act doesn't define how long specific products
should last, because different products have different life spans. But a
survey by Which? of manufacturers into how long they believe different
types of appliance should last made interesting reading. All of them
said their goods should last five years or more."

I successfully made a SOGA claim to Zanussi about a (then) seven
yr old cooker, after all the control knobs began to disintegrate from
fatigue :-). Zanussi agreed it's reasonable to expect the controls to
last the lifetime of the appliance, and admitted there had been a
materials/design fault which they had since rectified. They supplied and
fitted a full new set (no charge) and 10 years later the cooker and
controls are still going strong.


Janet UK


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