On Thu, 15 Aug 2019 16:32:48 -0400, Dave Smith
> wrote:

>I got an email this morning saying that they received the unit I sent in
>and would send out he new one. This afternoon I got the notice that they
>were sending out my order, but they indicate it is the power head, not a
>whole new unit. They had originally offered to send the power head,
>but they were out of stock, so they would let me know when they came in.
>After more than two months I got realized I was going to have to get
>back to them. They were out of stock. She asked me about the beat bar
>head and I said that was fine, but since they were still out of stock
>they would send me a whole new model. The sent me a shipping box to
>courier the old one back to them. Now it looks like the are just
>sending the power head, so I won't be able to use it until they ship me
>the rest of the parts.
>
>I am waiting to hear back from them.

Oh cool, Vacuum Cleaners The Sequel!