I abhor awful sushi and even worse "service" - don't you? Even my local HEB can do better than this! This is a recent post of mine from austin.eats, comments "accepted"

"As I've commented on austin.eats several times in the past, I'm a
regular at lunchtime at Miyako on Kirby. Looks like today was my last
visit. I'll let my letter to Ms. Connie Wong explain. I got Ms. Wong's
name when I called the Westheimer location asking for the name and
address of Miyako's owner, who I know by sight from various times he's
been in the particular Miyako location where I was eating at the time.
Whenever he sees me, he always acknowledges me. Unfortunately, I was
told that Ms. Wong is in charge of all the restaurants and that I should
write to her. The nature of my request was known since I was forthright
from the beginning of the phone call. I immediately identified myself
by name and said I had a bad experience at the Kirby location earlier
today and I wanted to inform the owner about it.

Ms. Connie Wong
Miyako Restaurant
6345 Westheimer
Austin, TX 77057

Dear Ms. Wong:

My lunch hour today was an experience I hope to forget, as it was quite
unpleasant. Some background is in order, so first, I want you to know
that my first time ever eating sushi was at Miyako on Westheimer in
1985. I've been hooked on sushi ever since, regularly having dinner at
the Miyako on Westheimer, the Little Miyako that was located in the
Village about 10 years or so ago, and then when that location closed,
the Kirby location. In the mid-1990s when the downtown location opened,
I began having lunch there at least once per week, every single week,
until I began working in Greenway Plaza in January 1998. Since that
time, until today, I've had lunch at the Kirby location at least once
per week, every single week. So a reasonable estimation would be that
I've eaten at Miyako more than 500 times in the past 15 years.

After a hectic trip to Costco, I arrived at the Kirby location at 11:35 a.m.. today and took my usual seat at the sushi bar. There were only two others at the sushi bar, and over the next 10 minutes, a total of about 5 tables were occupied. Still, just the one couple and me at the sushi bar. In other words, not very busy.

Among other sushi items, I ordered the Miyako Special maki. As I always
do when ordering the Miyako Special maki, I asked that it be cut into 8
pieces, rather than the usual 6 pieces, because when cut into 6 pieces,
a single piece is too large for me to eat without biting into it, and
then it completely falls apart (my carpal nerve damage restricts my motions) About three minutes after taking my order, the waitress returned to say that I would be charged $1 for
cutting the maki into 8 pieces instead of 6 pieces. I looked her
straight in the face and told her that I was highly insulted by that
comment and told her of my frequency of visits to Miyako. She told me
that it was the manager's decision to charge me $1. I asked to speak
with the manager. The manager, who I recall previously as a waitress,
came from the kitchen area with a very sour look on her face. I then
reiterated to the manager what I told the waitress of how insulting the
idea of charging me $1 to make two slices with a knife, this as a result of my mobility issues. I also reminded
her of my very frequent visits to Miyako, which I knew she already knew,
because every single employee who works outside the kitchen knows me by
my frequent visits.

She told me that mine was a special request and there would be a $1
charge. I then told her that I guessed she had no idea what the notion
of customer service was and that she had two choices. She could either
charge me $1 for her employee to make 8 slices instead of 6 slices and I
would never again set foot in Miyako, or she could change her mind and I
would remain a customer. She stated once again that there would be a $1
charge. I then turned around, picked up my magazine and walked out of
the restaurant. Mind you, I had ordered an orange Fanta which had already been
served to me and which I had partially consumed. I did not pay for it
nor was I followed and asked to pay for it.

I am truly saddened to have to make the decision to no longer have lunch
at a restaurant that I so much enjoy at least once per week. But then,
it's a sad day when $1 is more important than the loyalty I've shown
Miyako over 15 years and thousands of dollars.

/s/

P.S. As a final comment, I thought I'd offer that sometimes I order the
daily special, even when there is a piece of sushi that I do not care
for, typically squid. Whenever squid is on the daily special, I tell
the sushi chef he can just leave it off my plate, something I consider
to be quite thoughtful. Miyako can re-sell it to someone else, charging
the normal per piece price, and I've not wasted any food..."

END OF LETTER