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Ed Pawlowski[_5_]

On 1/4/2019 5:33 PM, wrote:
> On Fri, 4 Jan 2019 14:33:05 -0500, Ed Pawlowski > wrote:
>
>> On 1/4/2019 1:55 PM, wrote:
>>
>>>
>>>> On 2019-01-03 8:49 p.m., Ed Pawlowski wrote:
>>
>>>>> There is no paperwork with signatures, it is done over the phone and no
>>>>> one has to be there for drop off or pickup.Â* Both were to be transported
>>>>> to FL at the same time for delivery the same day.
>>>>
>>
>>
>>
>>> about his experience with PODS. He said a designated person had to be
>>> there to receive the empty POD, a designated person had to be there
>>> for the pick up of the loaded POD, and a designated person had be
>>> there to receive the loaded POD at the destination... and at each
>>> point someone had to sign and the POD driver takes a photo.
>>> appointed day, no appointed time so it behooves to be there all day.
>>> If PODS accepts delivery of an empty POD from just a phone call then
>>> it would be a no-brainer to have them drop off an empty POD or two on
>>> a SOB neighbor's front lawn and drive off. And I don't believe that
>>> PODS will drop off a filled POD on some lawn six states away with no
>>> designated person to receive it.... and the driver will phone to say
>>> they'll be there in an hour, no one answers the call then the POD goes
>>> directly into storage and it's your problem to arrange for redelivery.
>>
>> You won't be pranking your neighbor. There is a delivery charge and
>> your credit card is charged before it is dropped. They have the
>> information where to drop and what end faces where. I get and email,
>> phone call and text for ech move.
>>
>> Here is the text from PODS about the last delivery:
>>
>> PODS: Your container is estimated to arrive 01/02, between 1:00 PM-4:00
>> PM. No one is required to be present for delivery. Reply STOP to end msgs.
>>
>> This is a typical email for each move:
>> Dear Edwin,
>> THANKS FOR CHOOSING PODS!
>>
>> Your estimated 3-hour service window is posted above. Please
>> remember this is only an estimate. We try really hard to be on time, but
>> sometimes uncontrollable stuff like traffic and weather can delay us.
>>
>>
>>
>> You don't have to call and let us know you got this message.
>> You don't have to be there for your container delivery or pick-up.
>> While we can't change your service window for tomorrow, we can
>> reschedule for a different day. Just call us ASAP.
>> Before delivery or pick-up, please clear an area 12' wide, 15' high, and
>> deep enough to fit the length of your container.
>>
>>
>> We're here to help! Got a question about your account? Call our
>> Sales and Service Center at 855-671-7637.
>
> Then why is it you had a problem?
>
Simple. As already explained, the customer service rep never entered
the information into their system until I checked two days later and saw
no change.